This study provides the Asia/Pacific (excluding Japan) or APEJ market forecasts and analysis for six horizontal business process outsourcing (BPO) markets. In addition, it also provides an in-depth analysis of seven countries that account for 86% of the total BPO APEJ market. This study analyses trends observed in specific countries and in the market as a whole. It also discusses some of the key BPO deals signed in 2008 for the region.

There is a need for vendors to realign their strategies and offerings to meet the changing needs of organizations today. Vendors that invest in building future capabilities, offer new technology solutions, and new business models will continue to see growth, while those offering only cost arbitrage advantages are likely to be consolidated or acquired by the larger players in the market. With the market demanding more for less, vendor margins will be squeezed — unless there is a compelling value added that they can bring to the table.


TABLE OF CONTENTS

• List of Attachments
• In This Study
• Methodology
• Situation Overview
  
  Business Process Outsourcing Market Trends

  Global Delivery

  Vendor Trends

  Discussion on Business Process Outsourcing Contracts in 2008

  Figure: Asia/Pacific (Excluding Japan) Business Process Outsourcing Contract Analysis, 2008

  Caretel Infotech Ltd.

  Table: Caretel Infotech Ltd. Contract with Reliance Anil Dhirubhai Ambani Group

  IBM Global Services

  Table: IBM Global Services Contract with Bharati Airtel Limited

  Tata Consultancy Services

  Table: Tata Consultancy Services Contract with Singapore Airlines Cargo

  TeleTech Holdings Inc.

  Table: TeleTech Holdings Inc. Contract with Telstra Corporation Ltd.

  Wipro Limited

  Table: Wipro Limited Contract with Origin Energy Limited

• Future Outlook
  
  Forecast and Assumptions

  Asia/Pacific (Excluding Japan) Business Process Outsourcing Market Sizing and Forecast

  Table: Asia/Pacific (Excluding Japan) Market Sizing and Forecast for Business Process Outsourcing (US$M)

  Business Process Outsourcing Market Sizing and Forecast Insights by Country

  Table: Asia/Pacific (Excluding Japan) Business Process Outsourcing Revenue, 2007–2013 ($M)

  Australia

  Table: Australia Business Process Outsourcing, 2007–2013 (US$M)

  India

  Table: India Business Process Outsourcing, 2007–2013 (US$M)

  Korea

  Table: Korea Business Process Outsourcing, 2007–2013(US$M)

  Malaysia

  Table: Malaysia Business Process Outsourcing, 2007–2013 (US$M)

  New Zealand

  Table: New Zealand Business Process Outsourcing, 2007–2013 (US$M)

  People's Republic of China

  Table: People's Republic of China Business Process Outsourcing, 2007–2013 (US$M)

  Singapore

  Table: Singapore Business Process Outsourcing, 2007–2013 (US$M)

  Key Assumptions

  Table: Key Forecast Assumptions for the Asia/Pacific (Excluding Japan) Business Process Outsourcing Market, 2009–2013

  Market Context

  Table: Asia/Pacific (Excluding Japan) Business Process Outsourcing Revenue, 2009–2013: Comparison of April 2009 and April 2008 Forecasts (US$M)

  Figure: Asia/Pacific (Excluding Japan) Business Process Outsourcing Revenue, 2009–2013: Comparison of April 2008 and April 2009 Forecasts

• Essential Guidance
  
  Market Trends
• Learn More
  
  Related Research
  
  Synopsis