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Interactive Kiosks - A Global Strategic Business Report

Price:
USD $4,900.00
ISBN/SKU #:
GIA-MCP6055
Research Group:
Global Industry Analysts
Date of Publication:
February 2010
Select License:



Summary

This report analyzes the worldwide markets for Interactive Kiosks in US$ Million and Unit Volumes by the following end-use segments: Retail, Consumer Self Checkout, Photo Processing, Government, Financial Industry, Leisure & Travel, Communications, and Others. The report provides separate comprehensive analytics for North America, Europe, Asia-Pacific, and Rest of World. Annual Production forecasts are provided for each region for the period 2007 through 2015. Also, a seven-year historic analysis is provided for these markets. The report profiles 118 companies including many key and niche players worldwide such as 5Point, aVinci Media Corporation, Diebold, Friendlyway AG, Hashtech Systems Pvt. Ltd., IER SA, ImageXpres Corporation, In-Touch Survey Systems Ltd., International Business Machines Corporation, Internet Kiosk, KIOSK Information Systems, Inc., Kiosk Terminals Technology LLP, Lucidiom, Inc., Meridian Kiosks LLC, Motorola, Inc., NCR Corporation, NeoProducts Group, Netkey, Inc., Phoenix Kiosk, Inc., Rittal GmbH & Co. KG, RoboServer Systems Corporation, Slabb,Inc., Sprocket Kiosks, ULTIMedia, ViVOtech, Inc., Eastman Kodak, Movie Gallery/ Hollywood Entertainment Corp., and Xerox Corporation. Market data and analytics are derived from primary and secondary research. Company profiles are mostly extracted from URL research and reported select online sources.


TABLE OF CONTENTS
 

INTERACTIVE KIOSKS 			MCP-6055
A GLOBAL STRATEGIC BUSINESS REPORT


                                           CONTENTS



  I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

      Study Reliability and Reporting Limitations                       I-1
      Disclaimers                                                       I-2
      Data Interpretation & Reporting Level                             I-2
       Quantitative Techniques & Analytics                              I-3
      Product Definitions and Scope of Study                            I-3


 II. EXECUTIVE SUMMERY

  1. INDUSTRY OVERVIEW                                                  II-1
      Introduction                                                      II-1
       A Versatile Machine to Boost Customer Service                    II-1
       A Media to Build Business                                        II-1
       A Morale Booster for Employees                                   II-2
       A Revenue Earner                                                 II-2
      The Success of Kiosk Strategy                                     II-2
      A Peek Into History of Interactive Kiosks                         II-3
      Outlook                                                           II-3
      Key Growth Drivers                                                II-4
       Investments in Self-Service Solutions Sector Soars               II-4
       Do-it-Yourself: The New Buzz Word in Retail                      II-4
       Customer Service Synonymous to Self-Service                      II-4
       To Achieve Enhanced Levels in Consumer Comforts                  II-5
       Relentless Growth for Kiosk Industry                             II-5
       Guaranteed Returns Induce Investments                            II-5
       Kiosk Vendors Change Strategy to Sustain Growth                  II-5
       Demand for Self-Service Kiosk Technologies Soars                 II-6
       Senior Citizens: A Whole New Lot of Potent Travelers             II-6
       Upselling: For Bettering Average Sale Per Customer               II-6
      Key Growth Constraints                                            II-7
       Web Replaces Kiosk as the Preferred Mode of Passenger Check-
        in System                                                       II-7
       Food Service Industry Remains Cautious                           II-7
      Challenges Lie Ahead                                              II-8
       Better Vendor-Client Interaction: Key to Sustain Future
        Development                                                     II-8
       Building Trusted and Secured Electronic Payments: A Challenge    II-8
       Need for Newer ROI Models and Quantifiable Metrics               II-8
       Technology For the Future                                        II-9
      Airline Industry - Emerging Area of Application For
       Interactive Kiosks                                               II-9
      Competition Scenario                                              II-10
       Evolution of the Touch Screens Market Vis-a-vis Interactive
        Kiosks                                                          II-10
       To Get the Most Out of the IT Infrastructure                     II-11
       Strategies for Kiosks Vendors to Improve Their Competitive
        Advantage                                                       II-11

  2. END-USE MARKET ANALYSIS                                            II-12
      Retail Segment                                                    II-12
       Self Service Kiosks in Retail Industry                           II-12
       Benefits of Self-Service Kiosks                                  II-13
      Consumer Self Checkout Segment                                    II-13
      Photo Processing Segment                                          II-13
       Emergence and Future Projections of Photo Kiosk Systems          II-13
        Table 1: Global Photo Kiosk Industry (2007): Acceptance
        Level of Different Storage Media Into Kiosks (includes
        corresponding Graph/Chart)                                      II-14

        Table 2: Worldwide Installation Base for Digital Mini-labs
        and Kiosks (4X6 Printing Kiosks, Non-Printing Kiosks and
        8X10 Printing Kiosks): For 2006 to 2008 Estimates and 2009
        Forecasts (includes corresponding Graph/Chart)                  II-15
      Government Segment                                                II-15
      Financial Industry Segment                                        II-16
       Financial Kiosks and ATMs to Experience Rapid Growth             II-16
      Leisure & Travel Segment                                          II-17
      Communications Segment                                            II-17
      Others                                                            II-17
       Healthcare Industry                                              II-18
        Self-Service Solutions Suppliers Expecting Growth in Health
         Care Segment                                                   II-18
       Gaming Industry                                                  II-18
        Table 3: Global Total Teller Function Kiosks Installation
        Base (2007 & 2008) - For North America, Rest of World           II-18
       Education Sector                                                 II-18
        Kiosks For Online Registration and Enrollment Into Distance
         Education Courses                                              II-18

  3. PRODUCT OVERVIEW                                                   II-19
      Interactive Kiosks: A Primer                                      II-19
      Classification By Type                                            II-19
       Classification Based on Functionality                            II-21
      Classification Based on Application                               II-21
       Informational Kiosks                                             II-21
       Transactional Kiosks                                             II-21
      Major Application Areas of Interactive Kiosks                     II-22
      Innovative Kiosk Solutions Changing the Way People Live           II-23
       Coin Counting Kiosks From Coinstar                               II-23
       Digital Kiosks                                                   II-23
        Increased Profitability With Digital Kiosks                     II-23
        An Economic Model of a Digital Kiosk                            II-24
       DVD Kiosks                                                       II-24
        Table 4: US DVD Kiosks Market: Number of DVD Kiosks in
        Operations Across the US for the Period 2005 to 2009
        (includes corresponding Graph/Chart)                            II-24
      Basic Components of a Kiosk                                       II-25
      Factors to be Considered While Designing An Interactive Kiosk     II-25
       Designing a Kiosk - Vendor's Point-of-View                       II-25
       Deploying a Kiosk - Company's Point-of-View                      II-26
      Framework of Interactive Kiosks                                   II-27
      Interactive Kiosk Software                                        II-28
       Operating System Software (OS)                                   II-28
       Application Software                                             II-28
       Kiosk Management Software                                        II-28
        Security Tasks                                                  II-29
        Application Tasks                                               II-29
        Management Tasks                                                II-29

  4. PRODUCT INNOVATIONS/INTRODUCTIONS                                  II-30
      Star Micronics Rolls Out TUP500 Kiosk Printer Range               II-30
      Maxatec Unveils CognitiveTPG Kiosk Printers                       II-30
      Sony Ericsson Introduces PlayNow(TM) Kiosk                           II-30
      Intel Launches Self-Service Kiosk                                 II-31
      Phoenix Kiosk Unveils Celsius Kiosk                               II-31
      Hashtech Systems Rolls Out Nano Kiosk Range                       II-31
      X2O Media Launches Xpresenter vClips                              II-31
      Nuance-Watson Introduces Product Authentication Kiosk             II-32
      Givex Unveils Touch-Screen Kiosks                                 II-32
      State Bank of India Rolls Out New Kiosk Bank                      II-32
      ITESmedia Launches ITESmedia SUITE v4                             II-33
      Hashkiosk Launches Superior, Customer-friendly Touch Screen
       Kiosk System                                                     II-33
      NCR and R3 Omni Unveils Kiosk Solution                            II-33
      NCR Launches the Latest Point-of-Decision Kiosk                   II-34
      ViVOtech Introduces ViVOpay Kiosk                                 II-34
      Via to Unveil Kiosks for Online Bus Ticket Booking                II-35
      Nokia Rolls Out Integrated Nokia Kiosk                            II-35
      Xerox Launches Photo Kiosk                                        II-35
      HP Introduces Self-service Kiosks                                 II-35
      Rotana Unveils Rotana Ahlan Kiosk                                 II-36
      Meridian Kiosks Launches Titan                                    II-36
      Universal Travel Group Rolls Out TRIPEASY Travel Service Kiosks   II-36
      ImageXpres Introduces iPowerStation Kiosk                         II-37
      EMN8 and Boddie-Noell Enterprise Launches EMN8 Kiosks             II-37
      Umm Suqeim Center Introduces Special Online-kiosks                II-37
      SoloHealth Introduces EyeSite Interactive Vision Testing Kiosk    II-38
      Qwest Communications Unveils Retail Kiosks                        II-38
      NCR Launches Hotel Check-in Kiosk                                 II-38
      DNRD Introduces 'Amer' Video Conference Kiosk                     II-39
      AVinci Media Introduces MyMovieMaker Gold Plus Kiosks             II-39
      Xerox and Imaxel Collaborate, Plans to Launch Photo Kiosk
       Solution                                                         II-39
      PNI Digital Unveils PNI Connected Kiosk                           II-40
      DNP Photo Imaging America to Introduce Several Products at
       Photo Marketing Association                                      II-40
      IBM Launches IBM AnyPlace Entry-Level Kiosk                       II-40
      New Self Service Kiosks Unveiled in Dubai                         II-41
      Nethotzone and Ahem! Management Solutions Launches New Kiosk
       Systems                                                          II-41
      OKI Introduces SUKIT                                              II-41
      KIOSK Information Systems Launches Outdoor Kiosk                  II-42
      Fame Malad Launched ATM Kiosk for Movie Tickets                   II-42
      Sony Launches Photofinishing Kiosk                                II-42
      Source Technologies Introduces Interactive Kiosks                 II-43
      Datacard Group Launches Datacard(R) SP55k Kiosk Card Printer        II-43
      Reliance Money Rolls Out Web-Enabled Share Trading Kiosks         II-43
      Hand Held Products Unveils Image Kiosk 8560                       II-44
      Target to launch TargetLists system                               II-44
      Diebold Unveils Advanced Skimming Detection Technology            II-44
      Diebold Introduces New Intelligent Depository Technology          II-45
      Experticity and NCR Corporation with NCR EasyPoint Kiosks to
       Launch Customer-Service Platform                                 II-45
      Kings County Hospital Center to Roll Out Self-Service Kiosks      II-45
      NCR Introduces New Branch Kiosk Program                           II-46
      NCR Launches NCR Xpress Hotel Software                            II-46
      NCR Unveils NCR EasyPoint Advantage                               II-46
      Kodak introduces Picture Kiosks                                   II-47

  5. RECENT INDUSTRY ACTIVITY                                           II-48
      CTS Acquires GA Services                                          II-48
      Noritsu America to Take Over Lucidiom                             II-48
      NCR Acquires TNR Holdings Corp                                    II-48
      Jaco Electronics Enters into Alliance with AIS                    II-49
      China Southern Airlines Establishes NCR Touchport Kiosks          II-49
      Indian Bank Collaborates with NCR                                 II-49
      Chinese subsidiary of Northport Capital and China Netcom Ink
       Agreement                                                        II-50
      Blackstone Inks Agreement with Viscom International               II-50
      Global Display Solutions Acquires ADM Italia                      II-50
      Pacific Financial Solutions Merges with EZ CARD & KIOSK           II-50
      TRM Copy Centers Takes Over Solvport                              II-51
      In-Touch Survey Systems Takes Over NCI Mobility                   II-51
      Vilocity Interactive Acquires WebNesting                          II-51
      Vision Point of Sale Takes Over Resolute TAP Services             II-52
      Typhoon Ventures Takes Over Typhoon Touch Technologies' Music
       Business                                                         II-52
      Retec Digital and NCR Enter into Partnership                      II-52
      Wincor Nixdorf Receives Offer from SKF                            II-52
      BCA Selects Wincor Nixdorf ATM and Kiosk Technologies             II-52
      Blockbuster Signs Agreement with NCR                              II-53
      Banco do Brasil and Diebold Ink Agreement                         II-53
      Diebold Signs Agreement with Union Bank                           II-53
      Viscom International and Blackstone ink an agreement              II-53
      Sprocket Kiosks Enters Into Partnership with Head Union           II-53
      SBI Introduces Internet Kiosks at Railway Stations                II-54
      DIVDAT Enters Into an Alliance with Fireside Bank                 II-54
      US Airways Enters into Agreement with NCR                         II-54
      Roboserver Systems to Take Over Premier Fortis                    II-55
      Cardtronics Acquires 7-Eleven's ATM operations in the US          II-55
      Terrace Ventures to Acquire Stake in Solara Technologies          II-55
      CHS Takes Over Mountain Mudd Espresso                             II-55
      Netkey Takes Over Webpavement                                     II-55
      Kodak and IBM Ink Agreement                                       II-55
      Impart Media Advertising Takes Over 3 New Accounts                II-56
      B-WASA and NADRA Ink Agreement                                    II-56
      Infonox Enters Into Partnership with Elan Financial Services      II-56
      Rautakirja unit of SanomaWSOY Enters into JV with OOO Partner
       Service                                                          II-57
      Felix Group Signs Agreement with Bank Machine                     II-57
      KT Technology Bags a Contract for Supply of Internet Phone Kiosks II-57
      Gilbarco Takes Over Intermedia Kiosks                             II-58
      Marketing Associates USA and Cyphermint to Design Bellsouth's
       Kiosk Network                                                    II-58
      Wincor Nixdorf and AGS Infotech Supply Kiosk Systems to
       Reliance Money                                                   II-58

  6. FOCUS ON SELECT GLOBAL PLAYERS                                     II-59
      Key Vendors of Kiosk Hardware/Software                            II-59
       5Point (US)                                                      II-59
       aVinci Media Corporation (US)                                    II-59
       Diebold (US)                                                     II-59
       Friendlyway AG (Germany)                                         II-59
       Hashtech Systems Pvt. Ltd. (India)                               II-59
       IER SA (France)                                                  II-60
       ImageXpres Corporation (US)                                      II-60
       In-Touch Survey Systems Ltd. (Canada)                            II-60
       International Business Machines Corporation (US)                 II-60
       Internet Kiosk (UK)                                              II-61
       KIOSK Information Systems, Inc. (US)                             II-61
       Kiosk Terminals Technology LLP (UK)                              II-61
       Lucidiom, Inc. (US)                                              II-61
       Meridian Kiosks LLC (US)                                         II-61
       Motorola, Inc. (US)                                              II-62
       NCR Corporation (US)                                             II-62
       NeoProducts Group (Australia)                                    II-62
       Netkey, Inc. (US)                                                II-62
       Phoenix Kiosk, Inc. (US)                                         II-63
       Rittal GmbH & Co. KG (Germany)                                   II-63
       RoboServer Systems Corporation (US)                              II-63
       Slabb,Inc. (US)                                                  II-63
       Sprocket Kiosks (Australia)                                      II-64
       ULTIMedia (France)                                               II-64
       ViVOtech, Inc. (US)                                              II-64
      Key End-Users of Kiosk Systems                                    II-64
       Eastman Kodak Company (US)                                       II-64
       Movie Gallery/ Hollywood Entertainment Corp. (US)                II-65
       Xerox Corporation (US)                                           II-65

  7. GLOBAL MARKET PERSPECTIVE                                          II-66
      Volume Analytics                                                  II-66
       Table 5: World Recent Past, Current & Future Analysis for
       Interactive Kiosks by Region - North America, Europe,
       Asia-Pacific (including Japan), and Rest of World Markets
       Independently Analyzed with Annual Sales Figures in Number of
       Units for Years 2007 through 2015 (includes corresponding
       Graph/Chart)                                                     II-66

       Table 6: World Historic Perspective for Interactive Kiosks by
       Region - North America, Europe, Asia-Pacific (including
       Japan), and Rest of World Markets Independently Analyzed with
       Annual Sales Figures in Number of Units for Years 2000
       through 2006 (includes corresponding Graph/Chart)                II-67

       Table 7: World 12-Year Perspective for Interactive Kiosks by
       Region -Percentage Breakdown of Volume Sales for North
       America, Europe, Asia-Pacific (including Japan), and Rest of
       World Markets for 2003, 2009 & 2015 (includes corresponding
       Graph/Chart)                                                     II-68

       Table 8: World Recent Past, Current & Future Analysis for
       Interactive Kiosks in the Retail Application Segment by
       Region - North America, Europe, Asia-Pacific (including
       Japan), and Rest of World Markets Independently Analyzed with
       Annual Sales Figures in Number of Units for Years 2007
       through 2015 (includes corresponding Graph/Chart)                II-69

       Table 9: World Historic Perspective for Interactive Kiosks in
       the Retail Application Segment by Region - North America,
       Europe, Asia-Pacific (including Japan), and Rest of World
       Markets Independently Analyzed with Annual Sales Figures in
       Number of Units for Years 2000 through 2006 (includes
       corresponding Graph/Chart)                                       II-70

       Table 10: World 12-Year Perspective for Interactive Kiosks in
       the Retail Application Segment by Region -Percentage
       Breakdown of Volume Sales for North America, Europe,
       Asia-Pacific (including Japan), and Rest of World Markets for
       2003, 2009 & 2015 (includes corresponding Graph/Chart)           II-71

       Table 11: World Recent Past, Current & Future Analysis for
       Interactive Kiosks in the Consumer Self Checkout Application
       Segment by Region - North America, Europe, Asia-Pacific
       (including Japan), and Rest of World Markets Independently
       Analyzed with Annual Sales Figures in Number of Units for
       Years 2007 through 2015 (includes corresponding Graph/Chart)     II-72

       Table 12: World Historic Perspective for Interactive Kiosks
       in the Consumer Self Checkout Application Segment by Region -
       North America, Europe, Asia-Pacific (including Japan), and
       Rest of World Markets Independently Analyzed with Annual
       Sales Figures in Number of Units for Years 2000 through 2006
       (includes corresponding Graph/Chart)                             II-73

       Table 13: World 12-Year Perspective for Interactive Kiosks in
       the Consumer Self Checkout Application Segment by Region-
       Percentage Breakdown of Volume Sales for North America,
       Europe, Asia-Pacific (including Japan), and Rest of World
       Markets for 2003, 2009 & 2015 (includes corresponding
       Graph/Chart)                                                     II-74

       Table 14: World Recent Past, Current & Future Analysis for
       Interactive Kiosks in the Photo Processing Application
       Segment by Region - North America, Europe, Asia-Pacific
       (including Japan), and Rest of World Markets Independently
       Analyzed with Annual Sales Figures in Number of Units for
       Years 2007 through 2015 (includes corresponding Graph/Chart)     II-75

       Table 15: World Historic Perspective for Interactive Kiosks
       in the Photo Processing Application Segment by Region - North
       America, Europe, Asia-Pacific (including Japan), and Rest of
       World Markets Independently Analyzed with Annual Sales
       Figures in Number of Units for Years 2000 through 2006
       (includes corresponding Graph/Chart)                             II-76

       Table 16: World 12-Year Perspective for Interactive Kiosks in
       the Photo Processing Application Segment by Region-
       Percentage Breakdown of Volume Sales for North America,
       Europe, Asia-Pacific (including Japan), and Rest of World
       Markets for 2003, 2009 & 2015 (includes corresponding
       Graph/Chart)                                                     II-77

       Table 17: World Recent Past, Current & Future Analysis for
       Interactive Kiosks in the Government Application Segment by
       Region - North America, Europe, Asia-Pacific (including
       Japan), and Rest of World Markets Independently Analyzed with
       Annual Sales Figures in Number of Units for Years 2007
       through 2015 (includes corresponding Graph/Chart)                II-78

       Table 18: World Historic Perspective for Interactive Kiosks
       in the Government Application Segment by Region - North
       America, Europe, Asia-Pacific (including Japan), and Rest of
       World Markets Independently Analyzed withAnnual Sales Figures
       in Number of Units for Years2000 through 2006 (includes
       correspondingGraph/Chart)                                        II-79

       Table 19: World 12-Year Perspective for Interactive Kiosks in
       the Government Application Segment by Region -Percentage
       Breakdown of Volume Sales for North America, Europe,
       Asia-Pacific (including Japan), and Rest of World Markets for
       2003, 2009 & 2015 (includes corresponding Graph/Chart)           II-80

       Table 20: World Recent Past, Current & Future Analysis for
       Interactive Kiosks in the Financial Industry by Region -
       North America, Europe, Asia-Pacific (including Japan), and
       Rest of World Markets Independently Analyzed with Annual
       Sales Figures in Number of Units for Years 2007 through 2015
       (includes corresponding Graph/Chart)                             II-81

       Table 21: World Historic Perspective for Interactive Kiosks
       in the Financial Industry by Region - North America, Europe,
       Asia-Pacific (including Japan), and Rest of World Markets
       Independently Analyzed with Annual Sales Figures in Number of
       Units for Years 2000 through 2006 (includes corresponding
       Graph/Chart)                                                     II-82

       Table 22: World 12-Year Perspective for Interactive Kiosks in
       the Financial Industry by Region -Percentage Breakdown of
       Volume Sales for North America, Europe, Asia-Pacific
       (including Japan), and Rest of World Markets for 2003, 2009 &
       2015 (includes corresponding Graph/Chart)                        II-83

       Table 23: World Recent Past, Current & Future Analysis for
       Interactive Kiosks in the Leisure & Travel Segment by Region
       - North America, Europe, Asia-Pacific (including Japan), and
       Rest of World Markets Independently Analyzed with Annual
       Sales Figures in Number of Units for Years 2007 through 2015
       (includes corresponding Graph/Chart)                             II-84

       Table 24: World Historic Perspective for Interactive Kiosks
       in the Leisure & Travel Segment by Region - North America,
       Europe, Asia-Pacific (including Japan), and Rest of World
       Markets Independently Analyzed with Annual Sales Figures in
       Number of Units for Years 2000 through 2006 (includes
       corresponding Graph/Chart)                                       II-85

       Table 25: World 12-Year Perspective for Interactive Kiosks in
       the Leisure & Travel Segment by Region - Percentage Breakdown
       of Volume Sales for North America, Europe, Asia-Pacific
       (including Japan), and Rest of World Markets for 2003, 2009 &
       2015 (includes corresponding Graph/Chart)                        II-86

       Table 26: World Recent Past, Current & Future Analysis for
       Interactive Kiosks in the Communications Segment by Region -
       North America, Europe, Asia-Pacific (including Japan), and
       Rest of World Markets Independently Analyzed with Annual
       Sales Figures in Number of Units for Years 2007 through 2015
       (includes corresponding Graph/Chart)                             II-87

       Table 27: World Historic Perspective for Interactive Kiosks
       in the Communications Segment by Region - North America,
       Europe, Asia-Pacific (including Japan), and Rest of World
       Markets Independently Analyzed with Annual Sales Figures in
       Number of Units for Years 2000 through 2006 (includes
       corresponding Graph/Chart)                                       II-88

       Table 28: World 12-Year Perspective for Interactive Kiosks in
       the Communications Segment by Region -Percentage Breakdown of
       Volume Sales for North America, Europe, Asia-Pacific
       (including Japan), and Rest of World Markets for 2003, 2009 &
       2015 (includes corresponding Graph/Chart)                        II-89

       Table 29: World Recent Past, Current & Future Analysis for
       Interactive Kiosks in the Others Segment by Region - North
       America, Europe, Asia-Pacific (including Japan), and Rest of
       World Markets Independently Analyzed with Annual Sales
       Figures in Number of Units for Years 2007 through 2015
       (includes corresponding Graph/Chart)                             II-90

       Table 30: World Historic Perspective for Interactive Kiosks
       in the Others Segment by Region - North America, Europe,
       Asia-Pacific (including Japan), and Rest of World Markets
       Independently Analyzed with Annual Sales Figures in Number of
       Units for Years 2000 through 2006 (includes corresponding
       Graph/Chart)                                                     II-91

       Table 31: World 12-Year Perspective for Interactive Kiosks in
       the Others Segment by Region -Percentage Breakdown of Volume
       Sales for North America, Europe, Asia-Pacific (including
       Japan), and Rest of World Markets for 2003, 2009 & 2015
       (includes corresponding Graph/Chart)                             II-92
      Value Analytics                                                   II-93
       Table 32: World Recent Past, Current & Future Analysis for
       Interactive Kiosks by Region - North America, Europe,
       Asia-Pacific (including Japan), and Rest of World Markets
       Independently Analyzed with Annual Sales Figures in US$
       Million for Years 2007 through 2015 (includes corresponding
       Graph/Chart)                                                     II-93

       Table 33: World Historic Perspective for Interactive Kiosks
       by Region - North America, Europe, Asia-Pacific (including
       Japan), and Rest of World Markets Independently Analyzed with
       Annual Sales Figures in US$ Million for Years 2000 through
       2006 (includes corresponding Graph/Chart)                        II-94

       Table 34: World 12-Year Perspective for Interactive Kiosks by
       Region -Percentage Breakdown of Dollar Sales for North
       America, Europe, Asia-Pacific (including Japan), and Rest of
       World Markets for 2003, 2009 & 2015 (includes corresponding
       Graph/Chart)                                                     II-95

       Table 35: World Recent Past, Current & Future Analysis for
       Interactive Kiosks in the Retail Application Segment by
       Region - North America, Europe, Asia-Pacific (including
       Japan), and Rest of World Markets Independently Analyzed with
       Annual Sales Figures in US$ Million for Years 2007 through
       2015 (includes corresponding Graph/Chart)                        II-96

       Table 36: World Historic Perspective for Interactive Kiosks
       in the Retail Application Segment by Region - North America,
       Europe, Asia-Pacific (including Japan), and Rest of World
       Markets Independently Analyzed with Annual Sales Figures in
       US$ Million for Years 2000 through 2006 (includes
       corresponding Graph/Chart)                                       II-97

       Table 37: World 12-Year Perspective for Interactive Kiosks in
       the Retail Application Segment by Region -Percentage
       Breakdown of Dollar Sales for North America, Europe,
       Asia-Pacific (including Japan), and Rest of World Markets for
       2003, 2009 & 2015 (includes corresponding Graph/Chart)           II-98

       Table 38: World Recent Past, Current & Future Analysis for
       Interactive Kiosks in the Consumer Self Checkout Application
       Segment by Region - North America, Europe, Asia-Pacific
       (including Japan), and Rest of World Markets Independently
       Analyzed with Annual Sales Figures in US$ Million for Years
       2007 through 2015 (includes corresponding Graph/Chart)           II-99

       Table 39: World Historic Perspective for Interactive Kiosks
       in the Consumer Self Checkout Application Segment by Region -
       North America, Europe, Asia-Pacific (including Japan), and
       Rest of World Markets Independently Analyzed with Annual
       Sales Figures in US$ Million for Years 2000 through 2006
       (includes corresponding Graph/Chart)                             II-100

       Table 40: World 12-Year Perspective for Interactive Kiosks in
       the Consumer Self Checkout Application Segment by Region-
       Percentage Breakdown of Dollar Sales for North America,
       Europe, Asia-Pacific (including Japan), and Rest of World
       Markets for 2003, 2009 & 2015 (includes corresponding
       Graph/Chart)                                                     II-101

       Table 41: World Recent Past, Current & Future Analysis for
       Interactive Kiosks in the Photo Processing Application
       Segment by Region - North America, Europe, Asia-Pacific
       (including Japan), and Rest of World Markets Independently
       Analyzed with Annual Sales Figures in US$ Million for Years
       2007 through 2015 (includes corresponding Graph/Chart)           II-102

       Table 42: World Historic Perspective for Interactive Kiosks
       in the Photo Processing Application Segment by Region - North
       America, Europe, Asia-Pacific (including Japan), and Rest of
       World Markets Independently Analyzed with Annual Sales
       Figures in US$ Million for Years 2000 through 2006 (includes
       corresponding Graph/Chart)                                       II-103

       Table 43: World 12-Year Perspective for Interactive Kiosks in
       the Photo Processing Application Segment by Region
       -Percentage Breakdown of Dollar Sales for North America,
       Europe, Asia-Pacific (including Japan), and Rest of World
       Markets for 2003, 2009 & 2015 (includes corresponding
       Graph/Chart)                                                     II-104

       Table 44: World Recent Past, Current & Future Analysis for
       Interactive Kiosks in the Government Application Segment by
       Region - North America, Europe, Asia-Pacific (including
       Japan), and Rest of World Markets Independently Analyzed with
       Annual Sales Figures in US$ Million for Years 2007 through
       2015 (includes corresponding Graph/Chart)                        II-105

       Table 45: World Historic Perspective for Interactive Kiosks
       in the Government Application Segment by Region - North
       America, Europe, Asia-Pacific (including Japan), and Rest of
       World Markets Independently Analyzed with Annual Sales
       Figures in US$ Million for Years 2000 through 2006 (includes
       corresponding Graph/Chart)                                       II-106

       Table 46: World 12-Year Perspective for Interactive Kiosks in
       the Government Application Segment by Region -Percentage
       Breakdown of Dollar Sales for North America, Europe,
       Asia-Pacific (including Japan), and Rest of World Markets for
       2003, 2009 & 2015 (includes corresponding Graph/Chart)           II-107

       Table 47: World Recent Past, Current & Future Analysis for
       Interactive Kiosks in the Financial Industry by Region -
       North America, Europe, Asia-Pacific (including Japan), and
       Rest of World Markets Independently Analyzed with Annual
       Sales Figures in US$ Million for Years 2007 through 2015
       (includes corresponding Graph/Chart)                             II-108

       Table 48: World Historic Perspective for Interactive Kiosks
       in the Financial Industry by Region - North America, Europe,
       Asia-Pacific (including Japan), and Rest of World Markets
       Independently Analyzed with Annual Sales Figures in US$
       Million for Years 2000 through 2006 (includes corresponding
       Graph/Chart)                                                     II-109

       Table 49: World 12-Year Perspective for Interactive Kiosks in
       the Financial Industry by Region -Percentage Breakdown of
       Dollar Sales for North America, Europe, Asia-Pacific
       (including Japan), and Rest of World Markets for 2003, 2009 &
       2015 (includes corresponding Graph/Chart)                        II-110

       Table 50: World Recent Past, Current & Future Analysis for
       Interactive Kiosks in the Leisure & Travel Segment by Region -
       North America, Europe, Asia-Pacific (including Japan), and
       Rest of World Markets Independently Analyzed with Annual
       Sales Figures in US$ Million for Years 2007 through 2015
       (includes corresponding Graph/Chart)                             II-111

       Table 51: World Historic Perspective for Interactive Kiosks
       in the Leisure & Travel Segment by Region - North America,
       Europe, Asia-Pacific (including Japan), and Rest of World
       Markets Independently Analyzed with Annual Sales Figures in
       US$ Million for Years 2000 through 2006 (includes
       corresponding Graph/Chart)                                       II-112

       Table 52: World 12-Year Perspective for Interactive Kiosks in
       the Leisure & Travel Segment by Region - Percentage Breakdown
       of Dollar Sales for North America, Europe, Asia-Pacific
       (including Japan), and Rest of World Markets for 2003, 2009 &
       2015 (includes corresponding Graph/Chart)                        II-113

       Table 53: World Recent Past, Current & Future Analysis for
       Interactive Kiosks in the Communications Segment by Region -
       North America, Europe, Asia-Pacific (including Japan), and
       Rest of World Markets Independently Analyzed with Annual
       Sales Figures in US$ Million for Years 2007 through 2015
       (includes corresponding Graph/Chart)                             II-114

       Table 54: World Historic Perspective for Interactive Kiosks
       in the Communications Segment by Region - North America,
       Europe, Asia-Pacific (including Japan), and Rest of World
       Markets Independently Analyzed with Annual Sales Figures in
       US$ Million for Years 2000 through 2006 (includes
       corresponding Graph/Chart)                                       II-115

       Table 55: World 12-Year Perspective for Interactive Kiosks in
       the Communications Segment by Region - Percentage Breakdown
       of Dollar Sales for North America, Europe, Asia-Pacific
       (including Japan), and Rest of World Markets for 2003, 2009 &
       2015 (includes corresponding Graph/Chart)                        II-116

       Table 56: World Recent Past, Current & Future Analysis for
       Interactive Kiosks in the Others Segment by Region - North
       America, Europe, Asia-Pacific (including Japan), and Rest of
       World Markets Independently Analyzed with Annual Sales
       Figures in US$ Million for Years 2007 through 2015 (includes
       corresponding Graph/Chart)                                       II-117

       Table 57: World Historic Perspective for Interactive Kiosks
       in the Others Segment by Region - North America, Europe,
       Asia-Pacific (including Japan), and Rest of World Markets
       Independently Analyzed with Annual Sales Figures in US$
       Million for Years 2000 through 2006 (includes corresponding
       Graph/Chart)                                                     II-118

       Table 58: World 12-Year Perspective for Interactive Kiosks in
       the Others Segment by Region -Percentage Breakdown of Dollar
       Sales for North America, Europe Asia-Pacific (including
       Japan), and Rest of World Markets for 2003, 2009 & 2015
       (includes corresponding Graph/Chart)                             II-119


III. MARKET

  1. NORTH AMERICA                                                      III-1
      A.Market Analysis                                                 III-1
        Outlook                                                         III-1
        Key Trends Prevailing in the Region                             III-1
         Self Service Payment Systems to Witness Robust Growth          III-1
         Self-Service: For Making Life Simpler                          III-2
         Looking Beyond 4X6 Prints                                      III-2
        Product Launches                                                III-3
        Strategic Corporate Developments                                III-15
        Key Players                                                     III-22
      B.Market Analytics                                                III-28
        Volume Terms                                                    III-28
         Table 59: North American Recent Past, Current & Future
         Analysis for Interactive Kiosks by End-Use Application -
         Retail, Consumer Self Checkout, Photo Processing,
         Government, Financial Industry, Leisure & Travel,
         Communications, and Other End-Use Markets Independently
         Analyzed with Annual Sales Figures in Number of Units for
         Years 2007 through 2015 (includes corresponding
         Graph/Chart)                                                   III-28

         Table 60: North American Historic Perspective for
         Interactive Kiosks by End-Use Applications - Retail,
         Consumer Self Checkout, Photo Processing, Government,
         Financial Industry, Leisure & Travel, Communications, and
         Other End-Use Markets Independently Analyzed with Annual
         Sales Figures in Number of Units for Years 2000 through
         2006 (includes corresponding Graph/Chart)                      III-29

         Table 61: North American 12-Year Perspective for
         Interactive Kiosks by End-Use Application - Percentage
         Breakdown of Volume Sales for Retail, Consumer Self
         Checkout, Photo Processing, Government, Financial Industry,
         Leisure & Travel, Communications, and Other End-Use Markets
         for 2003, 2009 & 2015 (includes corresponding Graph/Chart)     III-30
        Value Terms                                                     III-31
         Table 62: North American Recent Past, Current & Future
         Analysis for Interactive Kiosks by End-Use Application -
         Retail, Consumer Self Checkout, Photo Processing,
         Government, Financial Industry, Leisure & Travel,
         Communications, and Other End-Use Markets Independently
         Analyzed with Annual Sales Figures in US$ Million for Years
         2007 through 2015 (includes corresponding Graph/Chart)         III-31

         Table 63: North American Historic Perspective for
         Interactive Kiosks by End-Use Applications - Retail,
         Consumer Self Checkout, Photo Processing, Government,
         Financial Industry, Leisure & Travel, Communications, and
         Other End-Use Markets Independently Analyzed with Annual
         Sales Figures in US$ Million for Years 2000 through 2006
         (includes corresponding Graph/Chart)                           III-32

         Table 64: North American 12-Year Perspective for
         Interactive Kiosks by End-Use Application Segments -
         Percentage Breakdown of Dollar Sales for Retail, Consumer
         Self Checkout, Photo Processing, Government, Financial
         Industry, Leisure & Travel, Communications, and Other
         End-Use Markets for 2003, 2009 & 2015 (includes
         corresponding Graph/Chart)                                     III-33

  2. EUROPE                                                             III-34
      A.Market Analysis                                                 III-34
        Outlook                                                         III-34
        Competition Scenario in the European Turf                       III-34
         Vendors Need to Adopt Customer-centric Rather Than Product
          -centric Approach                                             III-34
         Evolving Applications for Interactive Kiosks                   III-35
        Product Launches                                                III-35
        Strategic Corporate Developments                                III-36
        Key Players                                                     III-38
      B.Market Analytics                                                III-40
        Volume Terms                                                    III-40
         Table 65: European Recent Past, Current & Future Analysis
         for Interactive Kiosks by End-Use Application - Retail,
         Consumer Self Checkout, Photo Processing, Government,
         Financial Industry, Leisure & Travel, Communications, and
         Other End-Use Markets Independently Analyzed with Annual
         Sales Figures in Number of Units for Years 2007 through
         2015 (includes corresponding Graph/Chart)                      III-40

         Table 66: European Historic Perspective for Interactive
         Kiosks by End-Use Applications - Retail, Consumer Self
         Checkout, Photo Processing, Government, Financial Industry,
         Leisure & Travel, Communications, and Other End-Use Markets
         Independently Analyzed with Annual Sales Figures in Number
         of Units for Years 2000 through 2006 (includes
         corresponding Graph/Chart)                                     III-41

         Table 67: European 12-Year Perspective fo Interactive
         Kiosks by End-Use Application - Percentage Breakdown of
         Volume Sales for Retail, Consumer Self Checkout, Photo
         Processing, Government, Financial Industry, Leisure &
         Travel, Communications, and Other End-Use Markets for 2003,
         2009 & 2015 (includes corresponding Graph/Chart)               III-42
        Value Terms                                                     III-43
         Table 68: European Recent Past, Current & Future Analysis
         for Interactive Kiosks by End-Use Application - Retail,
         Consumer Self Checkout, Photo Processing, Government,
         Financial Industry, Leisure & Travel, Communications, and
         Other End-Use Markets Independently Analyzed with Annual
         Sales Figures in US$ Million for Years 2007 through 2015
         (includes corresponding Graph/Chart)                           III-43

         Table 69: European Historic Perspective for Interactive
         Kiosks by End-Use Applications - Retail, Consumer Self
         Checkout, Photo Processing, Government, Financial Industry,
         Leisure & Travel, Communications, and Other End-Use Markets
         Independently Analyzed with Annual Sales Figures in US$
         Million for Years 2000 through 2006 (includes corresponding
         Graph/Chart)                                                   III-44

         Table 70: European 12-Year Perspective for Interactive
         Kiosks by End-Use Application Segments - Percentage
         Breakdown of Dollar Sales for Retail, Consumer Self
         Checkout, Photo Processing, Government, Financial Industry,
         Leisure & Travel, Communications, and Other End-Use Markets
         for 2003, 2009 & 2015 (includes corresponding Graph/Chart)     III-45

  3. ASIA-PACIFIC                                                       III-46
      A.Market Analysis                                                 III-46
        Outlook                                                         III-46
        Select Regional Markets                                         III-46
         China                                                          III-46
          Industrial Computers Sector: An Overview                      III-46
          Entertainment Kiosks Popularity Soars                         III-47
         India                                                          III-47
          Kiosk Systems in Railways                                     III-47
          Project 'Gyandoot'                                            III-47
          Kiosks in the Banking and Finance Sector                      III-48
          Future of Kiosks in India                                     III-48
          Competition Scenario in the Indian Turf                       III-48
        Product Launches                                                III-49
        Strategic Corporate Developments                                III-51
        Key Players                                                     III-53
      B.Market Analytics                                                III-55
        Volume Terms                                                    III-55
         Table 71: Asia Pacific Recent Past, Current & Future
         Analysis for Interactive Kiosks by End-Use Application -
         Retail, Consumer Self Checkout, Photo Processing,
         Government, Financial Industry, Leisure & Travel,
         Communications, and Other End-Use Markets Independently
         Analyzed with Annual Sales Figures in Number of Units for
         Years 2007 through 2015 (includes corresponding
         Graph/Chart)                                                   III-55

         Table 72: Asia Pacific Historic Perspective for Interactive
         Kiosks by End-Use Applications - Retail, Consumer Self
         Checkout, Photo Processing, Government, Financial Industry,
         Leisure & Travel, Communications, and Other End-Use Markets
         Independently Analyzed with Annual Sales Figures in Number
         of Units for Years 2000 through 2006 (includes
         corresponding Graph/Chart)                                     III-56

         Table 73: Asia Pacific 12-Year Perspective for Interactive
         Kiosks by End-Use Application - Percentage Breakdown of
         Volume Sales for Retail, Consumer Self Checkout, Photo
         Processing, Government, Financial Industry, Leisure &
         Travel, Communications, and Other End-Use Markets for 2003,
         2009 & 2015 (includes corresponding Graph/Chart)               III-57
        Value Terms                                                     III-58
         Table 74: Asia Pacific Recent Past, Current & Future
         Analysis for Interactive Kiosks by End-Use Application -
         Retail, Consumer Self Checkout, Photo Processing,
         Government, Financial Industry, Leisure & Travel,
         Communications, and Other End-Use Markets Independently
         Analyzed with Annual Sales Figures in US$ Million for Years
         2007 through 2015 (includes corresponding Graph/Chart)         III-58

         Table 75: Asia Pacific Historic Perspective for Interactive
         Kiosks by End-Use Applications - Retail, Consumer Self
         Checkout, Photo Processing, Government, Financial Industry,
         Leisure & Travel, Communications, and Other End-Use Markets
         Independently Analyzed with Annual Sales Figures in US$
         Million for Years 2000 through 2006 (includes corresponding
         Graph/Chart)                                                   III-59

         Table 76: Asia Pacific 12-Year Perspective for Interactive
         Kiosks by End-Use Application Segments - Percentage
         Breakdown of Dollar Sales for Retail, Consumer Self
         Checkout, Photo Processing, Government, Financial Industry,
         Leisure & Travel, Communications, and Other End-Use Markets
         for 2003, 2009 & 2015 (includes corresponding Graph/Chart)     III-60

  4. REST OF WORLD                                                      III-61
      A.Market Analysis                                                 III-61
        Outlook                                                         III-61
        Product Launches                                                III-61
        Strategic Corporate Developments                                III-63
      B.Market Analytics                                                III-64
        Volume Terms                                                    III-64
         Table 77: Rest of World Recent Past, Current & Future
         Analysis for Interactive Kiosks by End-Use Application -
         Retail, Consumer Self Checkout, Photo Processing,
         Government, Financial Industry, Leisure & Travel,
         Communications, and Other End-Use Markets Independently
         Analyzed with Annual Sales Figures in Number of Units for
         Years 2007 through 2015 (includes corresponding
         Graph/Chart)                                                   III-64

         Table 78: Rest of World Historic Perspective for
         Interactive Kiosks by End-Use Applications - Retail,
         Consumer Self Checkout, Photo Processing, Government,
         Financial Industry, Leisure & Travel, Communications, and
         Other End-Use Markets Independently Analyzed with Annual
         Sales Figures in Number of Units for Years 2000 through
         2006 (includes corresponding Graph/Chart)                      III-65

         Table 79: Rest of World 12-Year Perspective for Interactive
         Kiosks by End-Use Application - Percentage Breakdown of
         Volume Sales for Retail, Consumer Self Checkout, Photo
         Processing, Government, Financial Industry, Leisure &
         Travel, Communications, and Other End-Use Markets for 2003,
         2009 & 2015 (includes corresponding Graph/Chart)               III-66
        Value Terms                                                     III-67
         Table 80: Rest of World Recent Past, Current & Future
         Analysis for Interactive Kiosks by End-Use Application -
         Retail, Consumer Self Checkout, Photo Processing,
         Government, Financial Industry, Leisure & Travel,
         Communications, and Other End-Use Markets Independently
         Analyzed with Annual Sales Figures in US$ Million for Years
         2007 through 2015 (includes corresponding Graph/Chart)         III-67

         Table 81: Rest of World Historic Perspective for
         Interactive Kiosks by End-Use Applications - Retail,
         Consumer Self Checkout, Photo Processing, Government,
         Financial Industry, Leisure & Travel, Communications, and
         Other End-Use Markets Independently Analyzed with Annual
         Sales Figures in US$ Million for Years 2000 through 2006
         (includes corresponding Graph/Chart)                           III-68

         Table 82: Rest of World 12-Year Perspective for Interactive
         Kiosks by End-Use Application Segments - Percentage
         Breakdown of Dollar Sales for Retail, Consumer Self
         Checkout, Photo Processing, Government, Financial Industry,
         Leisure & Travel, Communications, and Other End-Use Markets
         for 2003, 2009 & 2015 (includes corresponding Graph/Chart)     III-69


 IV. COMPETITIVE LANDSCAPE

     Total Companies Profiled: 118 (including Divisions/Subsidiaries - 121)

     ------------------------------------------
     Region/Country                     Players
     ------------------------------------------
     The United States                     63
     Canada                                 6
     Japan                                  2
     Europe                                32
        France                              5
        Germany                             7
        The United Kingdom                 10
        Italy                               1
        Rest of Europe                      9
     Asia-Pacific (Excluding Japan)        16
     Middle-East                            2
     ------------------------------------------

 


Additional Information

Number of Pages: 730

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