This report analyzes the worldwide markets for Interactive Voice Response (IVR) Systems in US$ Million by the following Product Segments: Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports, and 65 & Above Ports. The report provides separate comprehensive analytics for the US, Canada, Europe and Rest of World. Annual estimates and forecasts are provided for the period 2007 through 2015. Also, a seven-year historic analysis is provided for these markets. The report profiles 88 companies including many key and niche players  such as Aspect Software Inc., AT&T Inc., Avaya, Inc., BCE, Inc., Cisco Systems Inc., Convergys Corp., Dialogic Corporation, Enghouse Systems Limited, Syntellect Inc., Genesys Telecommunications Laboratories Inc., Healthcare Technology Systems, IBM, Intervoice, Inc., Mitel Networks Corporation, Nuance Communications, Inc., Philips Speech Processing, Verizon Communications, Inc., Voxeo Corporation, West Corporation, and Holly Connects. Market data and analytics are derived from primary and secondary research. Company profiles are mostly extracted from URL research and reported select online sources.

TABLE OF CONTENTS

INTERACTIVE VOICE RESPONSE (IVR) SYSTEMS					MCP-1220 
A GLOBAL STRATEGIC BUSINESS REPORT



                                            CONTENTS


  1. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS                       1
      Study Reliability and Reporting Limitations                          1
      Disclaimers                                                          2
      Data Interpretation & Reporting Level                                3
       Quantitative Techniques & Analytics                                 3
      Product Definitions and Scope of Study                               3

  2. INDUSTRY OVERVIEW                                                     5
      A Quick Primer                                                       5
      Current Market Scenario                                              6
       Recession Slows Down Growth But Strengthens Underlying
        Business Fundamentals                                              6
       Recession-Related Worries Push ‘IVR Outsourcing’ Center Stage       8
       Outlook                                                             8
      Other Trends & Issues                                                8
       Future Growth Potential For Outbound IVR is Enormous                8
       Use of Personalized IVR Technology Increasing                       9
      Legacy Systems Being Replaced with New Technologies                  9
      VoiceXML: the Dominant IVR Technology                                10
       Table 1: Global IVR Port Shipments (2010 & 2015): Percentage
       Share Breakdown of IVR Ports Shipped by Type (includes
       corresponding Graph/Chart)                                          10
       VoiceXML 2.0 and IP Contact Centers - An Unbeatable Duo             11
      Cost Savings - The Primary Goal                                      11
      Vendors Shift Focus to Small & Medium Companies                      11
      Large Companies Replace Legacy Systems                               12
      Packaged Applications Steal the Show                                 12
      Hosted IVR Market-Poised for Momentous Growth                        12
      IVR Market: Undergoing Major Transition                              13
      Emergence of Standards Contributes to the Automated Speech
       Recognition Market                                                  13
       Applications of Automated Speech Recognition                        13
      Market Repositioning Offers a Flood of Opportunities                 14
      Evolution of New Cohort of Vendors                                   15
      Strategic Tie Ups & Consolidations Herald Future Growth              15
      Market Share Findings                                                15
       Table 2: World IVR Market (2011): Percentage Market Share
       Breakdown of Leading Vendors (includes corresponding
       Graph/Chart)                                                        15

       Table 3: World Hosted/Managed Service IVR Market (2010):
       Percentage Share Breakdown of Revenues for Leading Players
       (includes corresponding Graph/Chart)                                16
       IVR Research- A Necessary tool to Enhance Customer Service          16
       Clinical IVRS- A New Kid in the Block                               16
        Healthcare Technology Systems (HTS)- The Leader                    17
       Pharmaceutical Industry- Refilling Through IVR                      17
       Natural Language Fueling Growth for Speech-Enabled IVR Systems      17
      Innovative Pricing Strategies to Boost Growth                        17
      IVR Systems - Backbone for Internet Telephony                        18
      VXML and SALT: Battling it out                                       18
      United States - The Unconquered Monarch of IVR Market                18
      Asia-Pacific - Taking A Clue from its Western Counterparts           18
      Negative Mindset Pose Serious Challenge                              19
       Get Human - A Fight for Consumer Right                              19
       Short Market Sizzlers - A Recapitulation                            19

  3. PRODUCT OVERVIEW                                                      21
      What are Interactive Voice Response Systems?                         21
       Application Areas                                                   22
      Basic Requirements for Deploying an IVR System                       23
      IVR System Development                                               23
       Higher-End Tools                                                    23
      What is Speech Recognition?                                          24
       Infrastructure Market                                               25
       Deployments at Enterprise Level - Influencing Growth                25
       Technology Enhancements - Serving as a Medium                       25
      Potential Drawbacks                                                  25
      Speech Recognition Framework                                         26
       Telephony Platform                                                  26
       Enterprise-Based Speech Recognition Applications                    26
       Network-Based Speech Recognition Applications                       26
       Voice Portals                                                       26
      Factors Contributing to Growth in Speech Recognition Market          26
      Development of Speech Technology                                     27
      Impending Bottlenecks                                                27
       Integration - Not the Best Solution                                 27
       Noisy Environments - Not Suitable                                   27
       Speech Recognition - Optional than Compulsion                       27
       Lower Note of Economic Situation - Pulling Down Demand              28
      Benefits of Speech-Enabled IVR Solutions                             28
      Speech-Enabled Applications & Services                               28
      IVR Technologies                                                     29
       Voice Recognition (VR)                                              29
       Speech Verification or Voice Authentication                         29
       Text-to-Speech (TTS)                                                30
       Audiotext                                                           30
      Computer Telephony Integration (CTI)                                 30
      What is VoiceXML Technology?                                         30
       VoiceXML Design                                                     31
       VoiceXML Improves Customer Service                                  31
       VoiceXML Offers Benefits at Low Costs                               32
       VoiceXML - Enhancing Speech Recognition Technology                  32
      What’s SALT Technology?                                              33
      What are Voice Portals?                                              33
       iVoice™ Advanced IVR System from iMessaging Systems Offers
        Key Features                                                       33
      Cisco IP Interactive Voice Response System                           34
       Advantages of Cisco IP IVR                                          34

  4. END-USE MARKET ANALYSIS                                               35
      Travel and Financial Industry: Promoters of Speech Recognition
       Technology                                                          35
      Contact Center/Call Center                                           35
       Speech-Enabled IVR Systems: Imperative for Contact Centers          35
       Role of Interactive Voice Response (IVR) Systems in Contact
        Centers                                                            36
       Contact Center Market                                               36
      IVR Systems in the Banking Sector                                    37
      Statistical Findings on End-Use Markets                              37
       Table 4: Global Market for IVR Systems (2010): Percentage
       Share of End-use Sector - Financial Services, Telecom,
       Technology, Travel & Tourism, and Others (includes
       corresponding Graph/Chart)                                          37

  5. PRODUCT INNOVATIONS/INTRODUCTIONS                                     38
      Interact Introduces IVR System Channel on TMCnet                     38
      Square Systems and Confirmit Enter Into Partnership Agreement        38
      Plum Voice Unveils IVR System Channel on TMCnet                      38
      Air Miles Rolls Out IVR System                                       39
      Angel Deploys Caller First IVR Solutions for AstraZeneca             39
      E.W. Scripps to Standardize VBVoiceTM-based Subscription System      39
      NYRR to Deploy IVR Solution of Plum Voice                            40
      Telnorm Provides Mexican University with Predictive Dialer
       Solution                                                            40
      Intercept Networks Unveils Beta Phase of Intelligent Number(SM)      40
      Netxcell Introduces Single IVR system                                41
      Maryland Transit Administration Unveils Mobility Direct
       Interactive Voice Response                                          42
      Ethiopian Commodity Exchange Introduces New SMS and IVR System       42
      Angel Introduces New Multimodal App                                  43
      MTNL and DigiVive Enter into Partnership                             43
      Debt Resolve and E-Complish to Introduce IVR Versions of DR
       PreventTM and DR SettleTM Solutions                                 43
      Idea Cellular and handygo Launch Behtar Zindagi IVR Solution
       in India                                                            44
      Nu Echo Introduces Mirador IVR Monitoring Service                    44
      Pronexus Launches IVRguard Solution                                  44
      Postbank Unveils Interactive Voice Response System                   45
      Datatel Launches New Credit Card Payment Gateway Service             45
      NewFound Communications Rolls Out VXML Dialer 3.0                    45
      TSYS Unveils MobilePASS                                              46
      Qtel Launches Self-Service Application and IVR                       46
      NCH Software Unveils IVM Interactive Telephone System                46
      Simpro Solutions Unveils Automated IVR Customer Service Portal       47
      Datatel to Launch IVR Hosted Services                                47
      Nortel Launches Nortel ICP                                           47
      Metaphor Solutions Introduces SayNDrive and SayNDial                 48
      SpeechStorm to Unveil Visual IVR Applications Suite                  48
      800 PBX Launches Speech Driven IVR Applications Suite                48
      Tektronix Communications Unveils Zoey                                49
      Kleward Consulting Launches IVRS Development                         49
      Intervoice Launches Voice Portal 5                                   49
      Angle.com Expands its IVR Range                                      49
      Avaya Selects Nuance Speech Recognition Technology                   50
      Envox Unveils CT ADE 10                                              50
      Avaya Launches Communications Solutions for Public Safety            50
      Avaya Introduces Speech Tools                                        50
      Voxeo Re-launches SIP and IVR Hosting Infrastructure                 51
      NMS Communications Introduces the NMS Partner Network                51
      Tourtellotte Introduces New Trident IWR                              51

  6. RECENT INDUSTRY ACTIVITY                                              52
      Nuance Communications to Pocket Loquendo                             52
      STI and TelASK Technologies Form Strategic Alliance                  52
      RouteMatch Software Purchases RouteShoutTM TIS Platform from
       Deeplocal                                                           52
      USAN Takes Over Interactive Softworks                                53
      LDM Group Signs Agreement with Ateb                                  53
      Amvensys Telecom Holdings Takes Over Voicecom® Telecommunications    54
      West Interactive Takes Over TuVox                                    54
      Remembered Voices Selects Plum Voice for IVR Services                55
      West Corporation Pockets Holly Connects                              55
      Getfugu Collaborates with Nuance Communications                      55
      Plum Voice Enters into a Supply Agreement with Tyler Technologies    55
      BASIC HR Services Enters into Partnership with IVR Technology
       Group                                                               56
      Ness Technologies Bags Supply Contract from Bank Discount            56
      Verizon Business and US Department of Health and Human
       Services Sign Contract                                              56
      Loquendo Collaborates with Digium                                    57
      Convergys Collaborates with IP Integration                           57
      Enghouse Pockets Trio Enterprises                                    57
      Avaya Acquires Nortel Enterprise Solutions                           58
      Phase Forward Snaps Up Business Unit of Covance                      58
      VEXIS Systems Takes Over Voice Architects                            58
      Voxeo Enters into Partnership with Remego                            59
      Deltacom and DMS Florida Extend Partnership                          59
      Virgin America Extends Partnership with TuVox                        59
      Enghouse Acquires Envox                                              60
      Siemens Collaborates with Contact Solutions                          60
      NMS Communications Collaborates with Atlantic Convergence            60
      Sangoma Technologies Signs Agreement to Acquire Stake in
       Paraxip Technologies                                                61
      IgeaCare Systems and Jenne Distributors Sign Distribution
       Agreement                                                           61
      Telesoft Technologies Collaborates with Vicorp                       62
      Convergys Acquires Intervoice                                        62
      Bio-Imaging Technologies Snaps Up Phoenix Data Systems               63
      MicroAutomation Enters into Partnership with Nexidia                 63
      Nepal Telecom Enters into Collaboration with Pulse                   63
      InforMedix Holdings and Audiopoint Enter into Partnership            63
      Telesoft Technologies Partners with Telisma                          63
      Parature Partners with Angle.com                                     64
      Spoken Communications Announces Partnership with Call Genie          64
      MacSpeech Gains Licensing Rights for Dictation Technology From
       Nuance                                                              64
      Verizon Gains VoiceXML Approval                                      64
      Ifbyphone Partners with SiteKreator, Launches Latest Ifbyphone
       Version                                                             65
      Voxeo, VoiceVerified Unite Under Partnership Deal                    65
      Nokia Siemens Bags Pan-India Contract from Bharti Airtel             65
      Verizon Business Forays into European IVR Market                     66
      Radiology Ltd Selects the SpeechQ of MedQuist                        66
      Syntellect Takes Over Fluency                                        66
      Vocantas Inks Partnership Agreement with CBA                         66
      Passport Offices Install IVR Systems                                 67
      Bio-Imaging Takes Over Phoenix Data                                  67
      DOES Installs New IVR System                                         67
      Mandi Parishad Partners with Reliance Communication to Install
       IVR System                                                          67
      SNAP Signs Agreement with Five9                                      67
      Railway Division to Upgrade IVR System                               68
      ClinPhone Enters into Global Collaboration with Invivodata           68

  7. FOCUS ON SELECT PLAYERS                                               69
      Aspect Software, Inc. (USA)                                          69
      AT&T Inc. (USA)                                                      69
      AVAYA, Inc. (USA)                                                    70
      BCE, INC. (CANADA)                                                   70
      Cisco Systems Inc (USA)                                              70
      Convergys Corp. (USA)                                                71
      Dialogic Corporation (Canada)                                        71
      Enghouse Systems Limited (Canada)                                    72
       Syntellect Inc. (USA)                                               72
      Genesys Telecommunications Laboratories Inc. (USA)                   73
      Healthcare Technology Systems (HTS) (USA)                            73
      IBM (USA)                                                            73
      Mitel Networks Corporation (Canada)                                  74
      Nuance Communications, Inc. (USA)                                    74
      Philips Speech Processing (United Kingdom)                           74
      Verizon Communications, Inc. (USA)                                   75
      Voxeo Corporation (USA)                                              75
      West Corporation (USA)                                               75
       Holly Connects (USA)                                                76

  8. GLOBAL MARKET PERSPECTIVE                                             77
      Table 5: Global Recent Past, Current & Future Analysis for
      Interactive Voice Response (IVR) Systems by Geographic Region-
      US, Canada, Europe and Rest of World Markets Independently
      Analyzed with Annual Revenues in US$ Million for the Years
      2009 through 2017 (includes corresponding Graph/Chart)               77

      Table 6: Global Historic Review for Interactive Voice Response
      (IVR) Systems by Geographic Region - US, Canada, Europe and
      Rest of World Markets Independently Analyzed with Annual
      Revenues in US$ Million for the Years 2003 through 2008
      (includes corresponding Graph/Chart)                                 78

      Table 7: Global 15-Year Perspective for Interactive Voice
      Response (IVR) Systems by Geographic Region - Percentage
      Breakdown of Revenues for US, Canada, Europe and Rest of World
      Markets for the Years 2003, 2010 and 2017 (includes
      corresponding Graph/Chart)                                           79
      Analytics by Product Segment                                         80
      Table 8: Global Recent Past, Current & Future Analysis for
      Interactive Voice Response (IVR) Systems (Less than 24 Ports)
      by Geographic Region - US, Canada, Europe and Rest of World
      Markets Independently Analyzed with Annual Revenues in US$
      Million for the Years 2009 through 2017 (includes
      corresponding Graph/Chart)                                           80

      Table 9: Global Historic Review for Interactive Voice Response
      (IVR) Systems (Less than 24 Ports) by Geographic Region - US,
      Canada, Europe and Rest of World Markets Independently
      Analyzed with Annual Revenues in US$ Million for the Years
      2003 through 2008 (includes corresponding Graph/Chart)               81

      Table 10: Global 15-Year Perspective for Interactive Voice
      Response (IVR) Systems (Less than 24 Ports) by Geographic
      Region - Percentage Breakdown of Revenues for US, Canada,
      Europe and Rest of World Markets for the Years 2003, 2010 and
      2017 (includes corresponding Graph/Chart)                            82

      Table 11: Global Recent Past, Current & Future Analysis for
      Interactive Voice Response (IVR) Systems (25 to 46 Ports) by
      Geographic Region - US, Canada, Europe and Rest of World
      Markets Independently Analyzed with Annual Revenues in US$
      Million for the Years 2009 through 2017 (includes
      corresponding Graph/Chart)                                           83

      Table 12: Global Historic Review for Interactive Voice
      Response (IVR) Systems (25 to 46 Ports) by Geographic Region -
      US, Canada, Europe and Rest of World Markets Independently
      Analyzed with Annual Revenues in US$ Million for the Years
      2003 through 2008 (includes corresponding Graph/Chart)               84

      Table 13: Global 15-Year Perspective for Interactive Voice
      Response (IVR) Systems (25 to 46 Ports) by Geographic Region -
      Percentage Breakdown of Revenues for US, Canada, Europe and
      Rest of World Markets for the Years 2003, 2010 and 2017
      (includes corresponding Graph/Chart)                                 85

      Table 14: Global Recent Past, Current & Future Analysis or
      Interactive Voice Response (IVR) Systems (47 to 64 Ports) by
      Geographic Region - US, Canada, Europe and Rest of World
      Markets Independently Analyzed with Annual Revenues in US$
      Million for the Years 2009 through 2017 (includes
      corresponding Graph/Chart)                                           86

      Table 15: Global Historic Review for Interactive Voice
      Response (IVR) Systems (47 to 64 Ports) by Geographic Region -
      US, Canada, Europe and Rest of World Markets Independently
      Analyzed with Annual Revenues in US$ Million for the Years
      2003 through 2008 (includes corresponding Graph/Chart)               87

      Table 16: Global 15-Year Perspective for Interactive Voice
      Response (IVR) Systems (47 to 64 Ports) by Geographic Region -
      Percentage Breakdown of Revenues for US, Canada, Europe and
      Rest of World Markets for the Years 2003, 2010 and 2017
      (includes corresponding Graph/Chart)                                 88

      Table 17: Global Recent Past, Current & Future Analysis or
      Interactive Voice Response (IVR) Systems (65 and Above Ports)
      by Geographic Region - US, Canada, Europe and Rest of World
      Markets Independently Analyzed with Annual Revenues in US$
      Million for the Years 2009 through 2017 (includes
      corresponding Graph/Chart)                                           89

      Table 18: Global Historic Review for Interactive Voice
      Response (IVR) Systems (65 and Above Ports) by Geographic
      Region - US, Canada, Europe and Rest of World Markets
      Independently Analyzed with Annual Revenues in US$ Million for
      the Years 2003 through 2008 (includes corresponding
      Graph/Chart)                                                         90

      Table 19: Global 15-Year Perspective for Interactive Voice
      Response (IVR) Systems (65 and Above Ports) by Geographic
      Region - Percentage Breakdown of Revenues or US, Canada,
      Europe and Rest of World Markets for the Years 2003, 2010 and
      2017 (includes corresponding Graph/Chart)                            91

  9. UNITED STATES                                                         92
      A.Market Analysis                                                    92
        Outlook                                                            92
        United States                                                      92
        Factors Influencing the IVR Market                                 92
        Trends & Issues                                                    92
         IVR System Vendors Facing Decline in Profit Margin                92
         Speech-Enabled IVR Systems Increasing Efficiency                  92
          Table 20: US Market for Traditional IVR Systems (2010):
          Percentage Share Breakdown of Revenues for DTMF and Speech
          Enabled IVR Systems (includes corresponding Graph/Chart)         93
         Advances in Technology and Economic Recovery to Bolster IVR
          Market                                                           93
         New Technology Leveraging Efficiency and Profitability to
          Pharmaceutical Market                                            93
         Compatibility and Interoperability Features to Spearhead
          Future Markets                                                   93
        Statistical Findings                                               94
         Table 21: Leading Players in the US IVR Systems Market
         (2010): Percentage Breakdown of Dollar Sales for Avaya,
         Intervoice, and Others (includes corresponding Graph/Chart)       94

         Table 22: US Automatic Speech Recognition Market (2010):
         Percentage Share Breakdown of Value Sales for Speech
         Processing by Category - Speech Recognition, Text to Speech
         and Voice Authentication (includes corresponding
         Graph/Chart)                                                      94

         Table 23: US Market for Speech Applications (2010):
         Percentage Breakdown of Value Sales for Custom Applications
         and Packaged Applications (includes corresponding
         Graph/Chart)                                                      94

         Table 24: US Market for Speech Platforms (2010): Percentage
         Breakdown of Value Sales for Traditional IVR Platforms and
         Standards based Platforms (includes corresponding
         Graph/Chart)                                                      95

         Table 25: US Automatic Speech Recognition Market (2010):
         Percentage Breakdown of Value Sales of Leading Players -
         Nuance Communications, IBM and Others (includes
         corresponding Graph/Chart)                                        95

         Table 26: US Market for Voice Applications (2010):
         Percentage Share Breakdown by Application - Call Centers,
         Communication, Directory, Business Process Automation,
         Transactions and Others (includes corresponding
         Graph/Chart)                                                      95
        Product Launches                                                   96
        Strategic Corporate Developments                                   102
        Select Players                                                     110
      B.Market Analytics                                                   116
        Table 27: US Recent Past, Current & Future Analysis for
        Interactive Voice Response (IVR) Systems by Product Segment
        - Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65
        and Above Ports Markets Independently Analyzed with Annual
        Revenues in US$ Million for the Years 2009 through 2017
        (includes corresponding Graph/Chart)                               116

        Table 28: US Historic Review for Interactive Voice Response
        (IVR) Systems by Product Segment - Less than 24 Ports, 25 to
        46 Ports, 47 to 64 Ports and 65 and Above Ports Markets
        Independently Analyzed with Annual Revenues in US$ Million
        for the Years 2003 through 2008 (includes corresponding
        Graph/Chart)                                                       117

        Table 29: US 15-Year Perspective for Interactive Voice
        Response (IVR) Systems by Product Segment - Percentage
        Breakdown of Revenues for Less than 24 Ports, 25 to 46
        Ports, 47 to 64 Ports and 65 and Above Ports for the years
        2003, 2010 and 2017 (includes corresponding Graph/Chart)           118
       Analytics By End-Use                                                119
        Table 30: US Recent Past, Current & Future Analysis for
        Interactive Voice Response (IVR) Systems by End-Use Sector -
        Banking/Finance, Telecom, Insurance, Travel/ Hospitality,
        Healthcare and Other Markets Independently Analyzed with
        Annual Revenues in US$ Million for the Years 2009 through
        2017 (includes corresponding Graph/Chart)                          119

        Table 31: US Historic Review for Interactive Voice Response
        (IVR) Systems by End-Use Sector - Banking/Finance, Telecom,
        Insurance, Travel /Hospitality, Healthcare and Other Markets
        Independently Analyzed with Annual Revenues in US$ Million
        for the Years 2003 through 2008 (includes corresponding
        Graph/Chart)                                                       120

        Table 32: US 15-Year Perspective for Interactive Voice
        Response (IVR) Systems by End-Use Sector - Percentage
        Breakdown of Revenues for Banking/Finance, Telecom,
        Insurance, Travel/Hospitality, Healthcare and Other Markets
        for the years 2003, 2010 and 2017 (includes corresponding
        Graph/Chart)                                                       121

  10. CANADA                                                               122
      A.Market Analysis                                                    122
        Outlook                                                            122
         Table 33: Canadian Market for Traditional IVR Shipments
         (2010): Percentage Share Breakdown of Revenues for DTMF and
         Speech Enabled IVR Systems (includes corresponding
         Graph/Chart)                                                      122
        Product Launches                                                   122
        Strategic Corporate Development                                    124
        Select Players                                                     125
      B.Market Analytics                                                   127
        Table 34: Canadian Recent Past, Current & Future Analysis
        for Interactive Voice Response (IVR) Systems by Product
        Segment - Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports
        and 65 and Above Ports Markets Independently Analyzed with
        Annual Revenues in US$ Million for the Years 2009 through
        2017 (includes corresponding Graph/Chart)                          127

        Table 35: Canadian Historic Review for Interactive Voice
        Response (IVR) Systems by Product Segment - Less than 24
        Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports
        Markets Independently Analyzed with Annual Revenues in US$
        Million for the Years 2003 through 2008 (includes
        corresponding Graph/Chart)                                         128

        Table 36: Canadian 15-Year Perspective for Interactive Voice
        Response (IVR) Systems by Product Segment - Percentage
        Breakdown of Revenues for Less than 24 Ports, 25 to 46
        Ports, 47 to 64 Ports and 65 and Above Ports for the years
        2003, 2010 and 2017 (includes corresponding Graph/Chart)           129

  11. EUROPE                                                               130
      A.Market Analysis                                                    130
        Current & Future Analysis                                          130
        Product Launches                                                   130
        Strategic Corporate Developments                                   131
        Philips Speech Processing (United Kingdom) - A Key Player          133
      B.Market Analytics                                                   134
        Table 37: European Recent Past, Current & Future Analysis
        for Interactive Voice Response (IVR) Systems by Product
        Segment - Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports
        and 65 and Above Ports Markets Independently Analyzed with
        Annual Revenues in US$ Million for the Years 2009 through
        2017 (includes corresponding Graph/Chart)                          134

        Table 38: European Historic Review for Interactive Voice
        Response (IVR) Systems by Product Segment - Less than 24
        Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports
        Markets Independently Analyzed with Annual Revenues in US$
        Million for the Years 2003 through 2008 (includes
        corresponding Graph/Chart)                                         135

        Table 39: European 15-Year Perspective for Interactive Voice
        Response (IVR) Systems by Product Segment - Percentage
        Breakdown of Revenues for Less than 24 Ports, 25 to 46
        Ports, 47 to 64 Ports and 65 and Above Ports for the years
        2003, 2010 and 2017 (includes corresponding Graph/Chart)           136

  12. REST OF WORLD                                                        137
      A.Market Analysis                                                    137
        Current & Future Analysis                                          137
        Asia-Pacific                                                       137
         Overview                                                          137
         Southeast Asian Companies Adapting IVR Systems                    137
         Speech Recognition Technology in India: Yet to Take Off           137
         Market Trends                                                     138
          Asia-Pacific IVR Market Embraces Incredible Growth Potential     138
          IVR Systems to Witness Advancement in Speech Recognition         138
          IP Technology in IVR Systems to Gain Acceptance                  138
        Latin America: Market Overview                                     138
         Competitive Scenario                                              139
        Product Launches                                                   139
        Strategic Corporate Developments                                   141
      B.Market Analytics                                                   144
        Table 40: Rest of World Recent Past, Current & Future
        Analysis for Interactive Voice Response (IVR) Systems by
        Product Segment - Less than 24 Ports, 25 to 46 Ports, 47 to
        64 Ports and 65 and Above Ports Markets Independently
        Analyzed with Annual Revenues in US$ Million for the Years
        2009 through 2017 (includes corresponding Graph/Chart)             144

        Table 41: Rest of World Historic Review for Interactive
        Voice Response (IVR) Systems by Product Segment - Less than
        24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above
        Ports Markets Independently Analyzed with Annual Revenues in
        US$ Million for the Years 2003 through 2008 (includes
        corresponding Graph/Chart)                                         145

        Table 42: Rest of World 15-Year Perspective for Interactive
        Voice Response (IVR) Systems by Product Segment - Percentage
        Breakdown of Revenues for Less than 24 Ports, 25 to 46
        Ports, 47 to 64 Ports and 65 and Above Ports for the years
        2003, 2010 and 2017 (includes corresponding Graph/Chart)           146


  COMPETITIVE LANDSCAPE

     Total Companies Profiled: 78 (including Divisions/Subsidiaries - 80)

     ------------------------------------------
     Region/Country                     Players
     ------------------------------------------
     The United States                     58
     Canada                                10
     Europe                                 8
      France                                3
      The United Kingdom                    3
      Rest of Europe                        2
     Asia-Pacific (Excluding Japan)         4
     ------------------------------------------