We collect information automatically about your visit to our site. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form.
We use your IP address to help diagnose problems with our server, and to administer our web site. IP addresses are logged to track a user's session and help us determine how often the areas of our site are visited.
In order to provide you with excellent products and services, Electronics.ca asks you for specific pieces of personal information when you send us an inquiry, or register as a customer.
All information collected by our online ordering or inquiry system is used solely for in house ordering and transaction management: to resolve billing issues, to mail you receipts, invoices, special access codes to various areas, or to contact you regarding your request. We do not use our ordering or inquiry systems' information, i.e., email addresses, phone numbers, addresses, for anything outside what is required to complete transactions. We do not use any of your information to mail unsolicited mail. You must voluntarily sign up to our e-mail alert updates to receive notices of research updates and Electronics.ca Newsletters.
Your Privacy and Third Parties
In certain situations, we rely on partners to fulfill orders and information requests. In order to provide you with efficient and high-quality service, we sometimes pass some of your personal information to these third party groups. We will only give our partners information that is necessary for the exchange in question, and this information will not be used for any purpose not related to your business with Electronics.ca and the third party. Please see below for details on when your personal information may be shared with a trusted Electronics.ca partner.
When you make an enquiry:
We collect personal information from you through the use of enquiry and registration forms and every time you e-mail us your details. We will never pass any of your personal information to any third party when you e-mail or call us with a question regarding Electronics.ca services or offerings.
When you place an order:
We may pass your personal details such as your name and address to companies who perform service delivery. This includes organizations such as major delivery companies, our research partners and financial institutions.
By using our website and providing us with your personal data, you consent to this transfer of information occurring during order processing and fulfillment.
When you Get Listed in the Electronics Industry Directory:
We will never share or pass any of the personal or company information that you provide to us when you create a listing in the directory.
When you subscribe:
When you subscribe to Electronics.ca research updates, we will never share or pass any of the personal or company information that you provide to us.
Choice/opt-out: We provide users the opportunity to opt-out of receiving communications from us directly.
To shop on Electronics.ca, you need to have the cookies option of your browser turned on. However, once you've finished shopping, you can delete cookies from your hard drive if you like.
Cookies are small data files that a web site sends to your browser for storage on your computer's hard drive. No personal data whatsoever is stored or transmitted via cookies originating from our site. The cookie assigns you, as a customer, a complex number that allows us to keep your shopping cart initialized to the correct person. The cookie is not used to track any Internet activity. We do not track any other activity with it, on our site, or the Internet.
If you are uncomfortable with cookie technology, you have the option of setting your browser to reject cookies. You can also use our order form instead of the shopping cart.
Electronics.ca web site is secured with GeoTrust's SSL certificate, utilizing the highest level of encryption or security possible. This means you can rest assured that communications between your browser and our web server is private and secure when the SSL session is activated. Please click on the GeoTrust Authentic Site Seal which demonstrates our commitment to your security. Your order information and purchase history are further protected by a password you choose.
We use our secure merchant processor Moneris Solutions to process credit card transactions. Moneris is one of North America's largest processors of debit and credit card transactions. Moneris is owned by the Royal Bank of Canada and the Bank of Montreal. All cardholder information is captured and protected by Moneris. Our online store doesn't keep your credit card information. Consequently, your credit card number must be entered by you each time you select online credit card payment for each new order.