Telecom Managed Services Market 2014-2019

Telecom Managed Services Market 2014-2019

Mind Commerce, Date of Publication: Mar 25, 2014, 91 Pages
US$1,995.00
MC4587

Telecom operators are under persistent pressure to manage capital expenditures related with network deployment and to reduce network operating costs. Managed services providers help network operators realize those goals. The next stage in evolution is to outsource value-added services including content, commerce, and next generation communication services. This is a key development as network operators are poised to lose revenue and margins both do to marginalization of bearer services (voice and data both) and the need for value-added service (VAS) applications.

We continue to see top players such as Ericsson, Huawei, and Nokia Siemens Networks dominate the market and remain committed to provide managed services. However, their dominance is threatened by disintermediating technologies such as Network Function Virtualization (NFV) and Software Defined Networks (SDN). At the same time, NFV and SDN are both excellent opportunities for managed service providers to solidify their roles with network operators.

This research provides insights into the current and future state of telecom managed services with a view into the anticipated marketplace through 2019. This report provides the reader with an understanding of the telecom managed service market landscape including market direction, core deliverables, significant players, cloud computing trends for managed service, key technologies, cost-benefit advantages over self-managed solutions, and market positioning.

To complement this research, the purchaser of this report is entitled to also receive any (one) currently available Mind Commerce telecom report at no additional charge. Company-wide license purchasers are entitled to up to three (3) currently available Mind Commerce next generation telecom and/or value added services reports at no additional charge. Reports include, but are not limited to, the following choices:

  • LTE Strategy, Application Roadmap, and Future of 4G
  • Carrier LTE Application Strategies to Combat OTT Players and Services
  • Global Broadband Traffic Management: Business Case, Market Analysis, Roadmap, and Forecast
  • Content Delivery Networks (CDN) Analysis of Key Vendors, State of the Market, and Outlook 2014 – 2019

Target Audience: 

  • Datacenter companies
  • Cloud hosting companies
  • Telecom network operators
  • Managed services providers
  • Application developers and ASP
  • Network integration companies
  • Network infrastructure providers
  • Virtualization and SDN companies

Companies in Report: 

  • Aircel
  • Alcatel Lucent
  • Amdocs
  • Apple
  • Aricent
  • Bharti Airtel
  • ByteMobile
  • CenturyLink
  • Cisco
  • Comarch
  • Dropbox
  • EMC
  • Ericcson
  • Flickr
  • Fujitsu
  • Huawei
  • IBM
  • Idea Cellular
  • Intrado
  • Lockheed Martin
  • Microsoft
  • MTN Nigeria
  • NeuStar
  • Nict
  • Nokia Siemens Networks
  • Open Networking
  • Rackspace
  • Reliance Communications
  • Salmat
  • Saudi Telecom Company
  • Sistema Shyam
  • Syniverse
  • TCS
  • Tech Mahindra
  • Tele2 Netherlands
  • Telecom Asia
  • Telefónica
  • Telstra
  • T-Mobile Netherlands
  • TNS
  • Vodafone
  • Zain Bahrain
  • Zayo
  • ZTE


TABLE OF CONTENTS

1.0    EXECUTIVE SUMMARY    5
2.0    MANAGED SERVICES OVERVIEW    8
2.1    TYPES OF TELECOM SERVICES    9
2.1.1    TECHNICAL SERVICES    9
2.1.2    PROFESSIONAL SERVICES    10
2.1.3    MANAGED SERVICES    12
2.2    MANAGED SERVICES TYPES    13
2.2.1    MANAGED INFRASTRUCTURE SERVICES    13
2.2.2    MANAGED CONTENT SERVICES    17
2.2.3    MANAGED COMMUNICATION SERVICES    18
2.2.4    MANAGED APPLICATION SERVICES    18
2.2.5    MANAGED DATA AND INFORMATION    18
2.2.6    MANAGED SECURITY    19
2.2.7    MANAGED STORAGE    20
3.0    MANAGES SERVICES BUSINESS DRIVERS    21
3.1    EXPENDITURE REDUCTION AND MANAGEMENT    22
3.1.1    OPERATIONAL EXPENSE MANAGEMENT    22
3.1.2    CAPITAL EXPENDITURE MANAGEMENT    23
3.2    BENEFITS TO THE NETWORK OPERATOR    23
3.2.1    FOCUS ON CORE COMPETENCIES    23
3.2.2    FINANCIAL CONSIDERATIONS    24
3.2.3    OPERATIONAL BENEFITS    26
3.3    INTERMEDIATION SERVICES    26
3.3.1    MEDIATION AND BROKERING SERVICES    27
3.3.2    RATING, METERING AND BILLING    27
4.0    MANAGED SERVICES BUSINESS DECISIONS    30
4.1    OVERALL COST SAVINGS    31
4.2    REDUCTION OF COMPLEXITY    31
4.3    MAKE VS. BUY VS. PARTNER    32
4.3.1    OPTION 1: BUILD    32
4.3.2    OPTION 2: BUY    33
4.3.3    OPTION 3: PARTNER    33
4.4    RISK REDUCTION AND NEW INITIATIVES    34
4.5    LACK OF RESOURCES/ ALIGNMENT FOR STRATEGIC INITIATIVES    34
4.6    ALIGNING ICT RESOURCES AND CRITICAL BUSINESS PROCESSES    35
5.0    MANAGED SERVICES TECHNICAL AND ARCHITECTURAL CONSIDERATIONS    36
5.1    NETWORK ISSUES    36
5.1.1    CONNECTIVITY    37
5.1.2    PROTOCOL INTEROPERABILITY    38
5.1.3    ACCESS AUTHENTICATION AND AUTHORIZATION    39
5.1.4    ADDRESS MAPPING AND ROUTING    39
5.2    CLOUD BASED SERVICES    40
5.2.1    CLOUD BASED AND HYBRID DATA CENTERS    40
5.3    VIRTUALIZATION OF NETWORK INFRASTRUCTURE    42
5.3.1    NETWORK FUNCTION VIRTUALIZATION    43
6.0    TRENDS IN MANAGED SERVICES    45
6.1    CAPITAL INVESTMENTS IN THE MEDIUM TERM    45
6.2    ANTICIPATED IMPACTS OF CAPEX TRENDS    45
6.3    IMPORTANT BUSINESS BENEFIT TO TELECOM OPERATORS    46
6.4    CLOUD WILL BE IN THE DISCUSSION FOR EVERY NEW DATABASE INITIATIVE    46
6.5    SUPPLIER TRENDS    47
6.5.1    SUPPLIER STRATEGIES    47
6.5.2    KEY ISSUES    48
7.0    MANAGED SERVICES FOR SMB MARKET    49
7.1    BEST PRACTICES    49
7.2    VARIOUS ROADMAPS TO SUCCESS    51
7.3    DEVELOPMENT IN SMB SPACE    52
8.0    ANALYSIS OF MANAGED SERVICE PROVIDERS    53
8.1    ALCATEL LUCENT    53
8.2    AMDOCS    54
8.3    ARICENT    55
8.4    BYTE MOBILE (CITRIX)    56
8.5    CISCO    58
8.6    COMARCH    60
8.7    EMC    61
8.8    ERICSSON    62
8.9    FUJITSU    63
8.10    HUAWEI    64
8.11    IBM    66
8.12    INTRADO    67
8.13    LOCKHEED MARTIN    67
8.14    MICROSOFT    68
8.15    NEUSTAR    68
8.16    NOKIA SIEMENS NETWORKS    69
8.17    RACKSPACE    70
8.18    SYNIVERSE    71
8.19    TCS    72
8.20    TNS    73
8.21    ZTE    74
8.22    ZAYO    75
8.23    BIG DEALS IN MANAGED SERVICE SPACE    76
9.0    MARKET ANALYSIS AND FORECAST    78
10.0    CONCLUSIONS AND RECOMMENDATIONS    82
11.0    APPENDIX    85
11.1    POSITIONING MANAGED SERVICES WITH CLIENTS    85
11.2    CLIENTS MAKING INTELLIGENT DECISIONS ABOUT MANAGED SERVICES    86
11.3    MANAGED TELECOM PROVIDERS SHOULD HELP MNO FOCUS ON VAS    87

Figures

Figure 1: Managed Services    8
Figure 2: Managed Telecom Services    13
Figure 3: Infrastructure Managed Services    14
Figure 4: Managed Network    16
Figure 5: Benefits of Managed Services    21
Figure 6: Mobile NaaS Is Anchored in a Flexible and Extensible Set of Service Elements.    24
Figure 7: Metering, Rating and Billing    28
Figure 8: The Telecom Approach for Billing and Metering    29
Figure 9: Routing Problem    39
Figure 10: Cloud Based Hybrid Data Center    41
Figure 11: Virtualization of Network Infrastructure    42
Figure 12: How a Managed Router Service Would be Deployed with NFV    43
Figure 13: Key to success in Breaking into SMBs    50
Figure 14: Challenges to Penetrate in SMBs    50
Figure 15: Changes Expected in SMBs in next 12 months    51
Figure 16: Amdocs Managed Service    54
Figure 17: Connected Device Platform by Aricent    56
Figure 18: Neustar Managed Services    68
Figure 19: Managed Service Market 79
Figure 20: Service Providers Outsourcing to Vendors    80
Figure 21: Shifting to Managed Services    82

 

Date of Publication:
Mar 25, 2014
File Format:
PDF via E-mail
Number of Pages:
91 Pages
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