Unified Communication and Collaboration UC&C Technologies and Markets

Unified Communication and Collaboration: Technologies and Global Markets

BCC, Date of Publication: Jan 7, 2016, 209 Pages
US$6,650.00
GB- IFT125A

Unified Communication and Collaboration UC&C Technologies and Markets

The global market for unified communication and collaboration (UC&C) solutions totaled $22.6 billion and $26.5 billion in 2014 and 2015 respectively. The market should reach nearly $62 billion in 2020, demonstrating a compound annual growth rate (CAGR) of 18.5% from 2015 to 2020.

This report provides:

  • An overview of the global markets and related technologies for unified communication and collaboration.
  • Analyses of global market trends, with data from 2014, 2015, and projections of compound annual growth rates (CAGRs) through 2020.
  • A look at market sizes, revenue forecasts, value chain analysis, market & product trends, and the competitive landscape.
  • Breakdowns of the market and analyses presented by type, by technology, and by geography.
  • Discussion covering current and future trends and analysis on a basis of various competitive technologies.
  • Evaluation of the market's dynamics, specifically growth drivers, restraints, and opportunities.
  • Profiles of major players in the industry.

This report analyzes unified communication and collaboration technologies and their markets. To understand how the UC&C market will grow and the trends impacting its adoption, this report will analyze the technologies and markets that are evolving.

An overview of the UC&C industry precedes later chapters that review the main UC&C categories, discuss top provider market share, new technologies, and the regional markets for UC&C. Five–year forecasts follow, segmented by UC&C categories, as well as new deployment trends that will shape future markets.

Succeeding chapters discuss new developments in technologies, and their advantages to the UC&C industry. Regulatory and security issues will also be discussed as they affect UC&C adoption in the high-risk information industries of healthcare, finance and government.

The appendix contains an overview of recent patent grants.

The data provided for revenues is based on the calendar year beginning January 1st and ending December 31st of that year. For companies that report their financial results for different reporting periods, BCC Research has analyzed the data using a calendar year time frame as opposed to region-specific fiscal year. This is to maintain a common base period of data reporting and facilitate our understanding and comparison of revenues and market size estimation.

The revenues reported for each of the market players include revenue from UC&C solutions (on premise–based or hosted) including all hardware, software and services directly linked to the implementation of the solution as well as the recurring revenues from service agreements and maintenance support. It does not include professional services provided to evaluate client systems or costs related to consultation services for UC&C provisioning or training of personnel.

 

TABLE OF CONTENTS

Introduction

•STUDY GOALS AND OBJECTIVES

•REASONS FOR DOING THE STUDY

•SCOPE OF REPORT

•INTENDED AUDIENCE

•INFORMATION SOURCES

•ANALYST'S CREDENTIALS

•DISCLAIMER

SUMMARY 

◦ Table Summary : GLOBAL UC&C MARKET BY DEPLOYMENT TYPE, THROUGH 2020
◦ Figure Summary : GLOBAL UC&C MARKET BY DEPLOYMENT TYPE, 2014-2020

OVERVIEW

•HISTORY OF UC&C SOLUTIONS

•CHANGING FACE OF UC&C
◦COLLABORATIVE SOLUTIONS GAINING IN ADOPTION

◦UCAAS, THE NEXT GROWTH FRONTIER

◦MOBILITY DRIVING GROWTH OF UC&C

•TECHNOLOGY TRENDS

•UC&C MARKET CHARACTERISTICS
◦LOW AWARENESS OF UC&C TECHNOLOGY AMONG IT MANAGERS

◦FRAGMENTED MARKET

◦CLOUD/HOSTED MODEL IS GAINING POPULARITY

◦CONCERNS OVER DATA SECURITY AND PRIVACY STILL A KEY ISSUE

•GOVERNMENT REGULATIONS AND POLICY
◦GOVERNMENT REGULATIONS FOR CLOUD-BASED TELECOMMUNICATION PROVIDERS IN THE U.S.

◦UC&C AND HEALTHCARE INDUSTRY REGULATIONS

◦REGULATIONS IN THE BANKING, FINANCIAL SERVICES AND INSURANCE (BFSI) AND GOVERNMENT SECTORS

Unified Communication and Collaboration Markets

•MARKET BY BUSINESS SEGMENTS

◦ Table 1 : GLOBAL UC&C MARKET BY SOLUTION SEGMENT, THROUGH 2020
◦ Figure 2 : GLOBAL UC&C MARKET BY SOLUTION SEGMENT, 2014-2020

UC&C VOICE TELEPHONY

•EVOLUTION OF VOICE SOLUTIONS

•MARKET FOR UC&C VOICE TELEPHONY

•REGIONAL ANALYSIS OF UC&C VOICE TELEPHONY MARKET
◦AMERICAS REGION

◦EUROPE, MIDDLE EAST, AND AFRICA (EMEA) REGION

◦ASIA-PACIFIC REGION

•MARKET ANALYSIS BY DEPLOYMENT TYPE
◦ON-PREMISE UC&C VOICE TELEPHONY

◦MANAGED UC&C VOICE TELEPHONY

◦HOSTED/CLOUD-BASED UC&C VOICE TELEPHONY

UC&C CONFERENCING

•ANALYSIS OF THE GLOBAL UC&C CONFERENCING MARKET

•REGIONAL ANALYSIS OF THE UC&C CONFERENCING MARKET

•SEGMENT ANALYSIS: UC&C WEB CONFERENCING MARKET

•SEGMENT ANALYSIS: THE UC&C VIDEOCONFERENCING MARKET

•SEGMENT ANALYSIS: UC&C AUDIO CONFERENCING MARKET

UC COLLABORATIVE APPLICATIONS

•MARKET ANALYSIS OF UC COLLABORATIVE APPLICATIONS BY SUBSEGMENT

•MARKET ANALYSIS FOR UC COLLABORATIVE APPLICATIONS

CONTACT CENTER

•MARKET ANALYSIS FOR UC&C CONTACT CENTER SOLUTIONS
◦UC&C CONTACT CENTER VENDORS AND THEIR OFFERINGS

- Avaya

- Cisco

- Genesys

- Interactive Intelligence

- Huawei

- Unify

- Mitel


•REGIONAL UC&C CONTACT CENTER MARKETS

REGIONAL UC&C MARKETS

•AMERICAS REGION

•EUROPE, MIDDLE EAST AND AFRICA (EMEA) REGION

•ASIA-PACIFIC REGION

◦ Table 38 : GLOBAL UC&C MARKET BY REGION AND SOLUTIONS, 2014
◦ Figure 34 : GLOBAL UC&C MARKET BY REGION AND SOLUTIONS, 2014

APPLICATION OF UC&C BY ENTERPRISE SIZE

•ANALYSIS OF UC&C MARKET BY SIZE OF BUSINESS

UC&C BY INDUSTRY SECTORS

•APPLICATION OF UC&C SOLUTIONS BY INDUSTRY SEGMENT
◦HEALTHCARE INDUSTRY

◦FINANCIAL SERVICES INDUSTRY

◦MANUFACTURING INDUSTRY

◦FINANCE/STOCK TRADING

◦HOSPITALITY INDUSTRY

◦PUBLIC SECTOR (GOVERNMENT)

◦EDUCATION SECTOR

•ANALYSIS OF GLOBAL UC&C MARKET BY INDUSTRY SECTOR

•REGIONAL MARKET ANALYSIS FOR UC&C SOLUTIONS BY INDUSTRY SECTOR
◦AMERICAS REGION

◦EMEA REGION

◦ASIA-PACIFIC

MARKET FOR UC&C BY TYPE OF DEPLOYMENT: ON-PREMISE OR CLOUD/HOSTED

•TYPES OF UC&C DEPLOYMENT
◦ON-PREMISE UC&C DEPLOYMENT

◦HOSTED/CLOUD-BASED DEPLOYMENTS

◦HYBRID DEPLOYMENT


•MARKET ANALYSIS FOR ON-PREMISE OR HOSTED UC&C DEPLOYMENT

•REGIONAL DEPLOYMENT TRENDS FOR UC&C SOLUTIONS

MARKET ANALYSIS FOR HOSTED/CLOUD-BASED UCAAS SOLUTIONS

•TYPES OF CLOUD-BASED DEPLOYMENT

•ADVANTAGES/DISADVANTAGES OF A CLOUD-BASED SOLUTION

•MARKET OVERVIEW OF HOSTED UC&C SOLUTIONS

•ANALYSIS OF MARKET PLAYERS IN THE UCAAS SEGMENT

•ANALYSIS OF CLOUD/HOSTED OFFERINGS OF TOP UCAAS VENDORS

•PUBLIC AND PRIVATE BUSINESS SUITE UCAAS

•REGIONAL ANALYSIS OF UCAAS MARKETS

 EMERGING TECHNOLOGY TRENDS IN UC&C

•TEAM COLLABORATION APPLICATIONS
◦WEBRTC

◦OTT APPLICATIONS

◦MOBILITY APPLICATIONS

◦IT AND MOBILITY TRENDS BY BUSINESS SIZE

◦MOBILITY TRENDS IN THE U.S.

◦VIRTUALIZATION

◦FEDERATION

•NEW STANDARDS FOR UC&C SOLUTIONS
◦VOICE TELEPHONY SEGMENT

◦UC COLLABORATIVE APPLICATIONS STANDARDS

◦VIDEO AND AUDIO CONFERENCING STANDARDS

◦WEBRTC FOR VIDEOCONFERENCING

◦CONTACT CENTER SOLUTION STANDARDS

◦UC&C FORUMS FOR STANDARDS DEVELOPMENT

INDUSTRY STRUCTURE AND COMPETITIVE ANALYSIS

•UC&C MARKET STRUCTURE

•MARKET DRIVERS AND CHALLENGES

•COMPETITIVE FACTORS

•MARKET ANALYSIS

•UC&C MARKET LEADERS

• ACQUISITIONS AND PARTNERSHIPS

•PRICING TRENDS FOR UC&C SOLUTIONS

•PURCHASING INFLUENCES FOR UC&C SOLUTIONS

COMPANY PROFILES

•8X8 INC.

•ALCATEL-LUCENT ENTERPRISE

•AT&T

•AVAYA

•BLUE JEANS NETWORKS

•BT GLOBAL SERVICES

•CISCO SYSTEMS INC.

•CITRIX SYSTEMS INC.

•HEWLETT PACKARD (HP)

•HUAWEI TECHNOLOGIES CO. LTD.

•IBM

•INTERACTIVE INTELLIGENCE

•INTERCALL

•LIFESIZE

•MICROSOFT

•MITEL NETWORKS

•NEC

•NTT COMMUNICATIONS

•ORANGE BUSINESS SERVICES

•PANTERRA NETWORKS

•POLYCOM INC.

•RINGCENTRAL INC.

•SHORETEL INC.

•TELSTRA CORP. LTD.

•TELEFONICA

•UNIFY INC.

•VERIZON COMMUNICATIONS

•WEST CORP.

APPENDIX

◦ Table 65 : SUMMARY OF KEY PATENTS IN THE UC&C MARKET


List of Tables

•Summary Table : GLOBAL UC&C MARKET BY DEPLOYMENT TYPE, THROUGH 2020
•Table 1 : GLOBAL UC&C MARKET BY SOLUTION SEGMENT, THROUGH 2020
•Table 2 : GLOBAL UC&C MARKET BY BUSINESS SIZE, 2014
•Table 3 : GLOBAL UC&C MARKET BY REGION AND SOLUTION SEGMENT, 2014
•Table 4 : GLOBAL UC&C MARKET BY INFORMATION TECHNOLOGY SEGMENT, THROUGH 2020
•Table 5 : GLOBAL TDM AND IP PBX SYSTEM SHIPMENTS MARKET SHARE BY REGION, 2014 AND 2015
•Table 6 : GLOBAL TDM AND IP PBX UC&C MARKET BY VOICE TELEPHONY, THROUGH 2020
•Table 7 : GLOBAL UC&C VOICE TELEPHONY MARKET BY TOP VENDORS, 2014
•Table 8 : GLOBAL UC&C VOICE TELEPHONY MARKET BY REGION, 2014
•Table 9 : GLOBAL UC&C VOICE TELEPHONY SOLUTIONS MARKET SHARE BY DEPLOYMENT TYPE, THROUGH 2020
•Table 10 : GLOBAL HOSTED/CLOUD UC&C VOICE TELEPHONY MARKET BY REGION, 2014
•Table 11 : GLOBAL UC&C CONFERENCING MARKET BY SEGMENT, THROUGH 2020
•Table 12 : GLOBAL UC&C CONFERENCING MARKET BY VENDOR, 2014
•Table 13 : GLOBAL UC&C CONFERENCING MARKET BY SEGMENT AND REGION, 2014
•Table 14 : GLOBAL UC&C WEB CONFERENCING MARKET, THROUGH 2020
•Table 15 : GLOBAL UC&C WEB CONFERENCING MARKET BY VENDOR, 2014
•Table 16 : GLOBAL UC&C WEB CONFERENCING MARKET BY REGION, 2014
•Table 17 : GLOBAL UC&C WEB CONFERENCING MARKET BY DEPLOYMENT TYPE, THROUGH 2020
•Table 18 : GLOBAL UC&C VIDEOCONFERENCING MARKET, THROUGH 2020
•Table 19 : GLOBAL UC&C VIDEOCONFERENCING MARKET BY VENDOR, 2014
•Table 20 : GLOBAL UC&C VIDEOCONFERENCING MARKET BY REGION, 2014
•Table 21 : GLOBAL UC&C VIDEOCONFERENCING MARKET BY DEPLOYMENT TYPE, THROUGH 2020
•Table 22 : PRODUCT FEATURES OF POPULAR HOSTED VIDEOCONFERENCING SOLUTIONS
•Table 23 : GLOBAL UC&C AUDIO CONFERENCING MARKET, THROUGH 2020
•Table 24 : GLOBAL AUDIO CONFERENCING MARKET BY VENDOR, 2014
•Table 25 : GLOBAL UC&C AUDIO CONFERENCING MARKET BY REGION, 2014
•Table 26 : GLOBAL UC COLLABORATIVE APPLICATIONS MARKET, THROUGH 2020
•Table 27 : GLOBAL UC COLLABORATIVE APPLICATIONS MARKET BY SEGMENT, 2014
•Table 28 : KEY FEATURES OF TOP UC&C SOLUTIONS WITH UNIFIED MESSAGING FEATURES BY VENDOR
•Table 29 : KEY FEATURES OF TOP UC&C SOLUTIONS WITH IM/PRESENCE FUNCTIONALITY BY VENDOR
•Table 30 : GLOBAL MOBILITY APPS MARKET, THROUGH 2020
•Table 31 : KEY FEATURES OF TOP UC&C SOLUTIONS WITH MOBILITY FEATURES BY VENDOR
•Table 32 : GLOBAL UC COLLABORATIVE APPLICATIONS MARKET BY VENDOR, 2014
•Table 33 : GLOBAL ON-PREMISE AND HOSTED UC COLLABORATIVE APPLICATIONS MARKET BY REGION, 2014
•Table 34 : GLOBAL UC&C CONTACT CENTER MARKET, THROUGH 2020
•Table 35 : GLOBAL UC&C CONTACT CENTER MARKET BY VENDOR, 2014
•Table 36 : GLOBAL UC&C CONTACT CENTER MARKET BY REGION, 2014
•Table 37 : GLOBAL HOSTED/CLOUD-BASED UC&C CONTACT CENTER MARKET BY REGION, 2014
•Table 38 : GLOBAL UC&C MARKET BY REGION AND SOLUTIONS, 2014
•Table 39 : AMERICAS UC&C MARKET BY SOLUTION TYPE, THROUGH 2020
•Table 40 : EMEA UC&C MARKET BY SOLUTION TYPE, THROUGH 2020
•Table 41 : EMEA UC&C MARKET BY DEPLOYMENT TYPE AND SUBREGION, 2014
•Table 42 : ASIA-PACIFIC UC&C MARKET BY SOLUTION TYPE, THROUGH 2020
•Table 43 : ASIA-PACIFIC VENDORS OF UC&C SOLUTIONS, 2014
•Table 44 : GLOBAL ENTERPRISE UC&C MARKET BY SIZE OF BUSINESS AND SOLUTION TYPE, 2014
•Table 45 : GLOBAL UC&C MARKET SHARE BY DEPLOYMENT TYPE FOR MEDIUM AND LARGE ENTERPRISES, 2014
•Table 46 : UC&C SOLUTIONS FOR THE HEALTHCARE INDUSTRY
•Table 47 : UC&C SOLUTIONS FOR THE HOSPITALITY INDUSTRY
•Table 48 : UC&C SOLUTIONS FOR THE EDUCATION SECTOR
•Table 49 : GLOBAL UC&C MARKET REVENUE BY INDUSTRY SECTOR, 2014
•Table 50 : AMERICAS UC&C MARKET BY INDUSTRY SECTOR, 2014
•Table 51 : EMEA UC&C MARKET BY INDUSTRY SECTOR, 2014
•Table 52 : ASIA-PACIFIC UC&C MARKET BY INDUSTRY SECTOR, 2014
•Table 53 : GLOBAL UC&C MARKET BY DEPLOYMENT TYPE, THROUGH 2020
•Table 54 : GLOBAL UC&C MARKET BY DEPLOYMENT TYPE AND REGION, 2014
•Table 55 : GLOBAL UCAAS MARKET BY SOLUTION TYPE, THROUGH 2020
•Table 56 : GLOBAL UCAAS MARKET BY SERVICE PROVIDER, 2014
•Table 57 : GLOBAL BUSINESS SUITE MARKET BY UCAAS VENDOR, 2014
•Table 58 : SUBSCRIBERS TO BUSINESS SUITE UCAAS CLOUD SEATS, DECEMBER 2014
•Table 59 : BUSINESS SUITE UCAAS CLOUD SEATS BY MODEL TYPE, 2014
•Table 60 : GLOBAL UCAAS SOLUTIONS MARKET BY REGION, THROUGH 2020
•Table 61 : FEATURES OF KEY WEBRTC APPLICATIONS IN THE UC&C MARKET
•Table 62 : NEW STANDARDS FOR UC&C SOLUTIONS BY TECHNOLOGY
•Table 63 : GLOBAL UC&C SOLUTIONS MARKET BY PROVIDER, 2014
•Table 64 : ANALYSIS OF KEY ACQUISITIONS IN THE UC&C MARKET, 2003-2015
•Table 65 : SUMMARY OF KEY PATENTS IN THE UC&C MARKET

List of Figures

•Summary Figure : GLOBAL UC&C MARKET BY DEPLOYMENT TYPE, 2014-2020
•Figure 1 : UC&C TECHNOLOGY CONTINUUM CURVE
•Figure 2 : GLOBAL UC&C MARKET BY SOLUTION SEGMENT, 2014-2020
•Figure 3 : GLOBAL UC&C MARKET BY BUSINESS SIZE, 2014
•Figure 4 : GLOBAL UC&C MARKET BY REGION AND SOLUTION SEGMENT, 2014
•Figure 5 : GLOBAL UC&C MARKET BY INFORMATION TECHNOLOGY SEGMENT, 2014-2020
•Figure 6 : GLOBAL TDM AND IP PBX UC&C MARKET BY VOICE TELEPHONY, 2014-2020
•Figure 7 : GLOBAL UC&C VOICE TELEPHONY MARKET SHARE BY TOP VENDORS, 2014
•Figure 8 : GLOBAL UC&C VOICE TELEPHONY MARKET SHARE BY REGION, 2014
•Figure 9 : GLOBAL UC&C VOICE TELEPHONY SOLUTIONS MARKET SHARE BY DEPLOYMENT TYPE, 2014-2020
•Figure 10 : GLOBAL HOSTED/CLOUD UC&C VOICE TELEPHONY MARKET SHARE BY REGION, 2014
•Figure 11 : GLOBAL UC&C CONFERENCING MARKET BY SEGMENT, 2014-2020
•Figure 12 : GLOBAL UC&C CONFERENCING MARKET SHARE BY VENDOR, 2014
•Figure 13 : GLOBAL UC&C CONFERENCING MARKET BY SEGMENT AND REGION, 2014
•Figure 14 : GLOBAL UC&C WEB CONFERENCING MARKET, 2014-2020
•Figure 15 : GLOBAL UC&C WEB CONFERENCING MARKET SHARE BY VENDOR, 2014
•Figure 16 : GLOBAL UC&C WEB CONFERENCING MARKET SHARE BY REGION, 2014
•Figure 17 : GLOBAL UC&C WEB CONFERENCING MARKET BY DEPLOYMENT TYPE, 2014-2020
•Figure 18 : GLOBAL UC&C VIDEOCONFERENCING MARKET, 2014-2020
•Figure 19 : GLOBAL UC&C VIDEOCONFERENCING MARKET SHARE BY VENDOR, 2014
•Figure 20 : GLOBAL UC&C VIDEOCONFERENCING MARKET SHARE BY REGION, 2014
•Figure 21 : GLOBAL UC&C VIDEOCONFERENCING MARKET BY DEPLOYMENT TYPE, 2014-2020
•Figure 22 : GLOBAL UC&C AUDIO CONFERENCING MARKET, 2014-2020
•Figure 23 : GLOBAL AUDIO CONFERENCING MARKET SHARE BY VENDOR, 2014
•Figure 24 : GLOBAL UC&C AUDIO CONFERENCING MARKET SHARE BY REGION, 2014
•Figure 25 : GLOBAL UC COLLABORATIVE APPLICATIONS MARKET, 2014-2020
•Figure 26 : GLOBAL UC COLLABORATIVE APPLICATIONS MARKET SHARE BY SEGMENT, 2014
•Figure 27 : GLOBAL MOBILITY APPS MARKET, 2014-2020
•Figure 28 : GLOBAL UC COLLABORATIVE APPLICATIONS MARKET SHARE BY VENDOR, 2014
•Figure 29 : GLOBAL ON-PREMISE AND HOSTED UC COLLABORATIVE APPLICATIONS MARKET BY REGION, 2014
•Figure 30 : GLOBAL UC&C CONTACT CENTER MARKET, 2014-2020
•Figure 31 : GLOBAL UC&C CONTACT CENTER MARKET SHARE BY VENDOR, 2014
•Figure 32 : GLOBAL UC&C CONTACT CENTER MARKET SHARE BY REGION, 2014
•Figure 33 : GLOBAL HOSTED/CLOUD-BASED UC&C CONTACT CENTER MARKET BY REGION, 2014
•Figure 34 : GLOBAL UC&C MARKET BY REGION AND SOLUTIONS, 2014
•Figure 35 : AMERICAS UC&C MARKET BY SOLUTION TYPE, 2014-2020
•Figure 36 : EMEA UC&C MARKET BY SOLUTION TYPE, 2014-2020
•Figure 37 : EMEA UC&C MARKET BY DEPLOYMENT TYPE AND SUBREGION, 2014
•Figure 38 : ASIA-PACIFIC UC&C MARKET BY SOLUTION TYPE, 2014-2020
•Figure 39 : GLOBAL ENTERPRISE UC&C MARKET BY SIZE OF BUSINESS AND SOLUTION TYPE, 2014
•Figure 40 : GLOBAL UC&C MARKET SHARE BY DEPLOYMENT TYPE FOR MEDIUM AND LARGE ENTERPRISES, 2014
•Figure 41 : GLOBAL UC&C MARKET SHARE BY INDUSTRY SECTOR, 2014
•Figure 42 : AMERICAS UC&C MARKET SHARE BY INDUSTRY SECTOR, 2014
•Figure 43 : EMEA UC&C MARKET SHARE BY INDUSTRY SECTOR, 2014
•Figure 44 : ASIA-PACIFIC UC&C MARKET SHARE BY INDUSTRY SECTOR, 2014
•Figure 45 : GLOBAL UC&C MARKET BY DEPLOYMENT TYPE, 2014-2020
•Figure 46 : GLOBAL UC&C MARKET BY DEPLOYMENT TYPE AND REGION, 2014
•Figure 47 : GLOBAL UCAAS MARKET BY SOLUTION TYPE, 2014-2020
•Figure 48 : GLOBAL UCAAS MARKET SHARE BY SERVICE PROVIDER, 2014
•Figure 49 : BUSINESS SUITE UCAAS CLOUD SEATS BY MODEL TYPE, 2014
•Figure 50 : GLOBAL UCAAS SOLUTIONS MARKET BY REGION, 2014-2020
•Figure 51 : GLOBAL UC&C SOLUTIONS MARKET SHARE BY PROVIDER, 2014

 

Date of Publication:
Jan 7, 2016
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